Slot Tech Supervisor

North Fork Mono Casino & Resort•Notarb, CA

2d•Onsite

About The Position

The Slot Tech Supervisor's responsibilities include providing friendly, efficient service to Guests while on the slot floor, and overseeing the day-to-day activities of Slot Technicians and supporting slot maintenance operations. Responsibilities are performed in accordance with all Company standards, policies, and procedures. This position reports directly to the Slot Tech Manager.

Requirements

Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
Working knowledge of slot machine setup and basic configuration (including slot video, slot real, video real poker games), player tracking systems, and slot accounting systems.
Proficient knowledge of Title 31, MICS, and internal control regulations.
Proficient knowledge of player tracking systems.
Strong understanding of electronics, mechanics, and computer systems related to slot machines.
Ability to assist in diagnosing technical issues and escalating when necessary.
Ability to analyze situations and implement effective solutions.
Must have computer skills and be able to use other job-related equipment.
Able to maintain positive and effective working relationships with team members, guests, and other departments.
Have basic math skills.
Able to communicate with Guests in a friendly and positive manner.
Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
Must be at least 21 years of age.

Nice To Haves

college degree preferred
slot supervisory experience preferred

Responsibilities

Responsible for practicing, supporting, and promoting North Fork Mono Casino's culture and always demonstrating exemplary Service Standards.
Adhere to all Company policies and carry out instructions of management.
Maintain clear and open communication upward, downward, and laterally.
Provide feedback to management regarding operating procedures and potential improvements.
Ensure a safe work environment by being thoroughly familiar with OSHA safety codes.
Ensure maintenance of "Safety Data Sheet" log regarding all chemicals used within the Slot department.
Assist in training and coaching Slot Technicians and ensure adherence to safety procedures.
Maintain files and other documentation related to slot maintenance.
Responsible for supervising the daily functions of the Slot Technicians.
Participate in major projects such as slot moves and casino expansions when regular labor force is inadequate and perform the job functions of the Slot Technician when necessary.
Maintain a database of all slot equipment and related information.
Maintain up to date knowledge of video and slot machines.
Keep accurate and up‐to‐date records of completed work.
Aware of all upcoming events and promotions.
Other job-related duties as assigned.