Slot Tech Manager

Cache Creek Casino Resort•Brooks, CA

3d•Onsite

About The Position

The Slot Tech Manager is responsible for ensuring all gaming equipment meets state and property compliance requirements, is clean, and in good working order. This role aims to create an exciting place to play and work, fostering harmony between departments. The manager will direct and oversee all duties performed by Slot Tech Shift Managers, Slot Tech Supervisors, Preventative Maintenance Technicians, and Slot Technicians. This includes hiring, scheduling, training, and evaluating all technicians. The role involves directing and overseeing the overall maintenance and performance of casino gaming equipment, staying updated on technological advancements, and managing machine moves, installations, removals, conversions, and repairs. The Slot Tech Manager will also act as a liaison between vendors and property departments, assist with AutoCAD drawings of the gaming floor, communicate departmental goals, prepare reports on key performance indicators, employee morale, technical skills, staffing, and game performance recommendations. Ensuring adherence to the approved budget, maintaining a department manual, and enforcing company standards and gaming regulations are also key responsibilities. The position requires providing exceptional guest service and displaying the R.I.C.H. values and 3 E’s of Cache Creek Casino Resort.

Requirements

Minimum of 5 years related experience; Bachelor’s degree (B.A); or equivalent of experience and education.
Strong computer skills.
Ability to utilize MS Office applications.
Excellent written, verbal, and interpersonal communication skills.
Comprehensive knowledge of multiple applications and software is required.
Working knowledge of applications for data analysis, inventory management, employee management and gaming operations management.
Strong guest service and teamwork skills necessary to deliver superior casino resort experience to a diverse guest base.
Strong leadership qualities and the ability to serve both internal and external guests.
Strong project management skills and the ability to manage multiple tasks in a professional manner.
Ability to maintain high confidentiality and adapt quickly to changing priorities.
Ability to coach, mentor, and support employees, while enforcing company policies.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must be at least 21 years of age.
Cache Creek Casino Tribal Gaming License.

Responsibilities

Directs and oversees all duties performed by Slot Tech Shift Managers, Slot Tech Supervisors, Preventative Maintenance Technicians, and Slot Technicians.
Responsible for hiring, scheduling, training, and evaluating all technicians and preventative maintenance technicians.
Directs and oversees the overall maintenance and performance of casino gaming equipment.
Remain up to date on all advances in technology, including training and best practices for Slot Technical department employees.
Responsible for machine moves, installations, removals, conversions, and repairs.
Schedule all property aspects of casino game projects.
Acts as a liaison between vendors and property departments.
Assist with maintaining, creating, and modifying AutoCAD drawings of the gaming floor.
Communicates clearly and regularly the department goals and expectations to Slot Technical department employees.
Prepares regular reports on the status of department. Including: key performance indicators as determined by department management, employee morale, technical skill levels of employees, staffing requirements, and game performance recommendations.
Ensures the department adheres to the approved budget and alerts department management of purchases or expenses that may exceed the approved budget.
Responsible for maintaining a department manual.
Ensures compliance with company standards and gaming regulations.
Enforces departmental policies and procedures.
Provide exceptional guest service and display the R.I.C.H. values and 3 E’s of Cache Creek Casino Resort to all guests and employees.