SLOT TECH III

SILVERTON CASINO LLC•Las Vegas, NV

1d•Onsite

About The Position

This position is responsible for maintaining a high quality of guest service according to Silverton's service standards. The Slot Tech III must have extensive knowledge of all areas in the Slot Technical field, including advanced troubleshooting, game recalls, and machine optioning. They are responsible for ensuring all electronic gaming equipment is in operational condition according to Company Department Standards and Standard Operating Procedures. This role involves assisting and supervising vendors with repairs, ensuring safety first in all activities, and identifying/reporting unsafe conditions. The Slot Tech III will also handle machine and sign moves, installs, removals, conversions, and all optioning and repairs. They will investigate machines for meter variances, perform repairs, and may assist with jackpot verification and technical evaluations during disputes. Maintaining open communication with management regarding processes, team members, guests, and vendors is crucial. This role also involves monitoring communications between player tracking units and EGM's, maintaining parts inventory, coordinating with the Slot Tech Supervisor on orders, and inventorying received parts. Requests for BV and printer hardware exchanges will be made to ensure adequate stocking levels, and vendors may be contacted directly. Recording and providing serial numbers of player tracking hardware sent for repair is required. The position requires minimal supervision and aids the Slot Tech Supervisor when needed, potentially assuming their responsibilities for contacting vendors for parts quotes or other tasks upon management request. Regular attendance and punctuality are essential functions of the job, along with other duties as assigned. General responsibilities include maintaining high guest service, thorough knowledge of company and departmental policies, adhering to appearance and uniform standards, maintaining open communication, and a positive professional demeanor. The ability to accept performance feedback professionally is also required.

Requirements

Minimum of 5 years as a Slot Tech in a Casino environment.
High School diploma or equivalent.
Advanced electronics knowledge and troubleshooting skills. Ex. LCD training courses, etc.
Basic PC Skills, Knowledge of Word, Excel, E-mail etc.
Requires knowledge of Slot Techs II and I.
Has the ability to direct Slot Techs II and I on tasks as needed.
Must have knowledge of all areas in the Slot Technical field.
Must have all types of machine knowledge i.e.: operation, software, hardware troubleshooting/repair and machine optioning.
Must have full knowledge of player tracking system i.e. meters and communications between player tracking units and EGM’s and host communication to player tracking units.
Must have progressive equipment knowledge and troubleshooting skills to perform repairs needed.
Above average soldering skills, ability to troubleshoot and repair most types of electronic equipment including board level in skill set with electronic schematics.
Must have full knowledge of Compliance Advisory and the Mandatory Firmware Notifications.
Understand Machine Manuals, all SOP’s and Internal Controls that pertain to job description.
Must have full knowledge of Par Sheets, programs and EPROM’s for all types of platforms.
Ability to learn on their own; self-starter.
Stays current with new technology, game platforms, etc.
Displays confidence: when explaining machine outcomes and resolving disputes.
Heavy lifting required, ability to pick up 50 lbs.
Heavy pushing required with assists of equipment such as two and four wheel dollies.
Requires the ability to use single person machine lifting equipment.
Required Work Cards Identification that establishes identity
Identification that establishes the right to work in the United States
Must be able to register with the Gaming Control Board

Nice To Haves

Assumes responsibilities of a Floor Person for jackpot verification, upon Slot Shift Managers request.
Provides technical evaluation to Slot Shift Manager or designee during disputes.
Assumes responsibilities of Slot Tech Supervisor for contacting vendors for parts quotes, upon Slot Technical Managers request.
Assumes responsibilities of Slot Tech Supervisor upon Slot Technical Managers request.

Responsibilities

Maintain a high quality of guest service according to Silverton STYLE/Be Amazing Service Standards.
Check for proper identification of a guest appearing to be under the age of 30 years old.
Adhere to all Standards of conduct outlined in the Silverton Handbook.
Must have knowledge of all areas in the Slot Technical field.
Must have machine knowledge i.e. advanced troubleshooting, game recalls, machine optioning, etc.
Responsible for all electronic gaming equipment to be in operational condition according to Company Department Standards and Standard Operating Procedures.
Must assist Vendors with all repairs and Supervise work being performed.
Use care in all activity to provide safety first.
Identify and notify any unsafe conditions, areas or equipment that needs to be addressed to your supervisor immediately.
Proper use of Slot Department equipment.
Responsible for machine and sign moves.
Responsible for machine installs and removal.
Responsible for machine conversions and all optioning.
Responsible for all machine repairs.
Responsible to investigate machines for meter variances and perform repairs as needed.
Assumes responsibilities of a Floor Person for jackpot verification, upon Slot Shift Managers request.
Provides technical evaluation to Slot Shift Manager or designee during disputes.
Maintain an open line of communication with Management concerning processes, Team members, guests and vendor related issues, problems and/or solutions.
Monitor and maintain all communications between player tracking units and EGM’s and player tracking to bank network switches.
Maintains parts inventory levels and coordinates with the Slot Tech Supervisor on orders to be placed; Inventories all parts received.
Responsible for making requests for BV hardware and Printer Hardware exchanges to provide adequate stocking levels, may contact vendors directly at the request of the Slot Tech Supervisor or Manager.
Responsible for recording and providing a list of serial numbers to Slot Tech Supervisor of the player tracking hardware that is being sent out for repair.
Requires minimal supervision and aids the Slot Tech Supervisor when needed.
Assumes responsibilities of Slot Tech Supervisor for contacting vendors for parts quotes, upon Slot Technical Managers request.
Assumes responsibilities of Slot Tech Supervisor upon Slot Technical Managers request.
Regular attendance to all scheduled shifts is considered an essential function of the job.
Arriving on-time and ready to work for all scheduled shifts is considered an essential function of the job.
Other duties as assigned.
Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
Adhere to all appearance and uniform standards.
Maintain an open line of communication with Managers.
Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
Ability to accept performance feedback in a professional manner.
Regular attendance on all scheduled shifts is considered an essential function of the job.
Arriving on time for all scheduled shifts is considered an essential function of the job.
Other duties as assigned.
Must assist Vendors with all repairs and Supervise work being performed.
Required to investigate machines for meter variances and perform repairs as needed.
Provides SOP training and other skill level training as directed by Management to Slot Techs II and I.