Slot Tech II - Full Time

Northfield Park Racino • Northfield, IL

6d • Onsite

About The Position

The Slot Technician is responsible for completing shop repairs, rebuilding slot games, and providing hands-on training for all gaming devices and related systems, all while delivering excellent guest service. All duties must be performed in accordance with departmental and property policies, practices, and procedures.

Requirements

• 6+ Months of Prior Relevant Experience (using basic tools, guest service/customer service and basic computer knowledge) Required
• Strong problem solving and listening skills
• Ability to function and act independently
• Ability to effectively communicate in English, in both written and verbal forms
• Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality
• Ability to multi-task and work well in a fast paced, team-oriented environment
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Responsibilities

• Ensure compliance with the policies, philosophies, and regulations of the company and the Gaming Control Board.
• Perform floor repair and preventative maintenance of all Slot machines including machine cleaning and overhauls.
• Maintain the integrity of the slot machine equipment and secure all company assets and property at all times.
• Provide hands-on training on all gaming devices and related systems to all Slot Technicians.
• Work with Slot Technical and Slot Operational team members to ensure slot machines, change machines (TRU / JDU), and on-line system equipment are in proper working order, and all customer needs are satisfied.
• Resolve guest complaints within scope of authority; otherwise refer the matter to management.
• Notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Performs other job-related duties as requested.
• Proof of eligibility to work in the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed