Gaming - Slot Supervisor

THREE RIVERS CASINO • Florence, OR

3d • Onsite

About The Position

The Slot Supervisor is responsible for monitoring the successful operations and performance of the Slot/Keno/Bingo departments through effective leadership, promoting excellent guest service. This role involves performing the duties of Slot/Keno/Bingo Attendants as needed, assisting the Slot Manager with administrative tasks, training, and support. The supervisor also prepares Team Member paperwork, schedules, and payroll information, acting as a liaison between attendants and management, and between the department and other departments. They contribute to the evaluation of departmental performance, authorize jackpot payments and guest services, and maintain knowledge of gaming laws and internal controls. Additionally, they communicate company promotions and events, and ensure compliance with departmental policies and procedures.

Requirements

• Minimum age requirement for this position is 21 years old.
• Must have 3 years’ experience working in the gaming industry or equivalent combination of education and experience.
• Intermediate understanding of computer programs, with proficiency in all Windows applications required.
• Possess or obtain a Food Handlers Permit within 30 days of employment.
• Must possess strong leadership, organizational, communication, human relations and decision-making skills.
• Must have general knowledge of Slot/Keno/Bingo operations.
• Must participate in and maintain Title 31 requirements.
• Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
• Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.
• Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.

Responsibilities

• Performs all functions and responsibilities of the Slot/Keno/Bingo Attendants as needed, covering shifts due to PTO, staff shortages or vacations.
• Assists the Slot Manager in administrative tasks, Team Member training and support including evaluations and corrective actions.
• Prepares Team Members paperwork, work schedules and payroll information, submitting for review in a timely manner.
• Provides and receives first level communications to and from the Slot/Keno/Bingo Attendants in order to distribute daily tasks and ensure departmental objectives are met.
• Serve as a liaison to all other departments, ensuring quality service is provided and State or Federal specifications and standards are met.
• Assists in the review and evaluation of the Slots departmental performance, providing suggestions on steps to resolve unsatisfactory results or conditions.
• Provides witnessing/authorizing signature for slot jackpot payments as described by department policies.
• Authorizes guest services as predetermined by complimentary procedures.
• Maintains knowledge of applicable gaming laws (Federal, State and Tribal) and regulations as well as internal controls.
• Maintains professional communication with Slot Tech Team Members regarding departmental processes and services.
• Maintains awareness of, and effectively communicates to other Team Members, company promotions, events and programs.
• Performs responsibilities in compliance with the current departmental policies & procedures, staying up to date on any changes.
• Other duties as directed by management.

Benefits

• Exceptional Guest Service is key to the success of Three Rivers Casino Resort and each of our Team Members. We live our Service Commitments in all interactions with every guest and Team Member, starting with #1 “Be Kind. Always.” Your commitment will help us meet our Purpose. EVERY DAY, WE DELIVER UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed