Slot Shift Supervisor

Snoqualmie Casino & Hotel • Snoqualmie, WA

9d • Onsite

About The Position

To supervise Slot personnel and floor activities as they relate to the Slot Department and assist other Slot team members with their jobs as needed. To ensure that all Slot activities are conducted in a professional manner with primary emphasis on guest service.

Requirements

• Associate’s Degree in Hospitality Management, Business Administration, or related field. An additional two (2) years of applicable experience may be considered in lieu of education.
• Two (2) years of experience in a casino slot department within an equivalent-sized property.
• Demonstrated math proficiency with strong attention to detail.
• Proven ability to handle cash accurately and maintain integrity in all transactions.
• Consistently delivers friendly, professional, and service-focused guest support.
• Communicate clearly and professionally in both verbal and written formats.
• Work effectively with all casino departments to support efficient, seamless operations.
• Proficient in basic computer applications, including working knowledge of Microsoft Office products.

Nice To Haves

• Preferred knowledge of SDS, CMP and Everi.
• One (1) year of casino slot supervisory experience.
• One (1) year of experience leading others in a supervisory or manager role preferred.

Responsibilities

• Lead day-to-day slot floor operations by supervising team members, coordinating floor coverage, preparing and adjusting schedules, ensuring completion of daily paperwork, and verifying gaming transactions for accuracy and compliance.
• Act as the primary escalation point for guest concerns, disputes, and machine-related issues; resolve matters promptly and professionally while protecting game integrity and the Casino’s standards.
• Serve as a knowledgeable resource by providing accurate information about Casino services and proactively promoting events, loyalty programs, and entertainment offerings to enhance the guest experience.
• Ensure slot transactions are processed accurately and efficiently, modeling exceptional guest service and coaching staff on proper procedures and service expectations.
• Manage daily office and administrative functions, including required documentation and reporting, while maintaining organization and attention to detail.
• Perform additional responsibilities as assigned to support departmental objectives and maintain seamless operations.

Benefits

• 100% employer-paid medical, dental, vision, and prescription coverage
• Competitive family rates starting after 60 days
• 401(k)
• Employer-paid life insurance
• Long-term disability
• Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years
• Option to cash out PTO twice annually
• Free meals
• Parking
• Paid breaks
• 40c/gallon gas discount
• Exciting giveaways like concert and sports tickets
• Tuition reimbursement
• Certification programs
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree