Slot Repair Technician II (Vahi Taa'am)

Casino Del Sol•Tucson, AZ

1d•Onsite

About The Position

Performs a variety of duties related to the troubleshooting, maintenance, and repair of slot equipment down to the component level.

Requirements

High school diploma or GED.
One (1) year of Slot Technician experience OR relevant related mechanical and/or technical experience, AND must complete a Slot Technician II aptitude assessment.
Must be able to work (may require shift changes), weekends, holidays, and special events, as needed.
Must be able to successfully pass a pre-employment drug/alcohol screening in accordance with company policy.
Must have employment eligibility in the U.S.
Must be able to obtain and retain a valid gaming license/background check.
Knowledge of electrical circuitry, electronics, and mechanical devices.
Knowledge of operations, theories and principles of slot machines.
Knowledge of slot gaming industry terminology to include gameplay, audit functions, player’s club features and promotional activity.
Knowledge of online accounting and monitoring systems.
Working knowledge of general accounting practices and principles.
Working knowledge of conflict resolution practices, such as following a chain of command.
Knowledge and understanding of departmental and GED internal controls, policies, and procedures as well as federal and state gaming laws, ordinances, and regulations.
Skill in the repair and maintenance of slot machines.
Skill in the use of electronic test equipment, power tools, and other tools of the trade.
Basic motor skills and troubleshooting techniques.
Skill in the use of personal computers and other office equipment.
Organizational, planning, and time management skills.
Skill in working courteously with the public as well as developing and maintaining good working relationships.
Ability to learn new electro-mechanical devices as well as new mechanical and electrical systems
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to communicate and follow directions effectively.
Ability to perform basic mathematical computations of the position.
Ability to perform general office/clerical tasks.

Responsibilities

Performs installations, removals, and relocations of gaming equipment.
Performs troubleshooting steps to determine causes of equipment failure and takes measures to resolve, such as swapping failed equipment or cleaning malfunctioning components.
Performs regularly scheduled preventive maintenance to include base and chair repair.
Performs major overhauls, conversions, and modifications on gaming equipment.
Upgrades software as required.
Performs printer paper fills and verifies jackpots as determined by the supervisor.
Ensures all slot machines are secure and tamper-proof.
Communicates effectively and efficiently with floor staff to ensure that equipment is functioning, including assisting them with machine maintenance.
Instructs and aids team members in machine maintenance.
Informs supervisor of guests playing in an unethical or irregular manner; may assist in the resolution of player disputes.
Uses technical manuals as references to perform repairs and maintenance of gaming equipment.
Makes decisions during the performance of duties that are informed and accurate.
Provides responsive and friendly service to guests and staff in the performance of job duties.
Keeps abreast of technical changes as well as industry terminology in such areas as gameplay, audit functions and player’s club features and promotional activity.
Maintains a neat and orderly repair area.
Maintains accurate service logs.
Performs job duties in a manner that complies with departmental and Gaming Enterprise Division (GED) internal controls, policies and procedures as well as federal and state gaming laws, ordinances and regulations.
Performs other job-related duties as assigned.