Slot Repair Technician Supervisor (Vahi Taa'am)

Casino Del Sol•Tucson, AZ

1d•Onsite

About The Position

Under the general supervision of the Slot Technical Manager, performs management duties of considerable difficulty for the operation of the Casino Del Sol Slot Department; performs related work as required or assigned.

Requirements

Must be able to lift, carry, and move up to fifty (50) pounds, with or without a reasonable accommodation.
Must be able to sit, walk, or stand for extended periods of time.
Must be able to reach above shoulder height, handle, pull, kneel, stoop, squat, grip, crouch, twist, and bend for duties and machine moves.
Must be able to work at and travel to all CDS properties.
Must be able to follow both verbal and written directions.
Must be able to read, write, and effectively communicate with all guests, team members, and internal/external vendors positively and professionally.
Must be able to work in environments with high noise levels, flashing lights, smoking areas, and large crowds.
Must be able to work in a high-pressure/fast-paced environment.
Knowledge of Slot floor operations.
Knowledge of gaming laws and regulations.
Knowledge of general accounting practices and principles.
Knowledge of employment policies and procedures, and Gaming Regulations
Knowledge of internal controls and gaming regulations; supervisory and management practices, procedures, and techniques.
Knowledge of conflict resolution practices, such as following a chain of command.
Knowledge of trend and operational analysis techniques; IGT Advantage online accounting system.
Knowledge of computer proficiency with word processing and spreadsheet applications.
Knowledge of slot gaming industry terminology to include gameplay, audit functions, player’s club features, and promotional activity.
Knowledge of the Gaming Enterprise human resources policies.
Knowledge of theories, principles, and practices of slot machine and coin handling equipment operation.
Skills in analyzing administrative and fiscal problems and in developing feasible and effective solutions.
Strong organizational, planning, time management, communication, and interpersonal skills.
Skills in the use of electronic test equipment, power tools and other tools of the trade.
Skills in the use of personal computers and other office equipment.
Skills in working courteously with the public as well as developing and maintaining good working relationships.
Ability to communicate and follow directions effectively
Skills in English composition, grammar, spelling, and punctuation.
Ability to control costs related to manpower, productivity, and other expenses.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to make sound, rational decisions quickly.
Ability to establish and maintain effective working relationships with employees and guests.
Ability to perform basic mathematical computations and general office/clerical tasks.
Ability to work well with people of varied socioeconomic backgrounds.
Ability to communicate and follow directions effectively.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
High School Diploma or G.E.D.
At least three (3) years of progressively responsible Casino Slot experience.
Six (6) months as a Senior Slot Tech III or equivalent position.
Must be able to work (may require shift changes), weekends, holidays, and special events, as needed.
Must be able to successfully pass a pre-employment drug/alcohol screening in accordance with company policy.
Must have employment eligibility in the U.S.
Must be able to obtain and retain a valid gaming license/background check.

Nice To Haves

Two (2) years of college-level coursework in business/public administration or an associated field
Two (2) years of Tribal Casino supervisory/management experience.

Responsibilities

Oversee Slot Technical operations.
Performs supervisory responsibilities in accordance with the organization’s policies and applicable laws, such as interviewing, hiring, and training; planning, assigning, and directing work; appraising performance; and employee relations.
Supervises and delegates all Slot Technical staff.
Develops and implements departmental policies and procedures.
Prepares and monitors departmental schedules.
Assists, prepares, and administers the department budget.
Evaluates departmental performance, practices, and structure.
Works with other departments, agencies, and the general public to achieve departmental goals.
Communicates effectively with all Slot personnel to achieve project goals and objectives.
Ensures the adequacy of staffing to handle guest needs, including but not limited to change service, payoffs, game malfunctions, and safety issues.
Resolves guest complaints and concerns quickly and professionally to achieve maximum guest satisfaction in accordance with departmental guidelines.
Assists with new hires of the Slot Technical staff.
Ensures that staff actively promote the Gaming Enterprise player loyalty program, promotional marketing activities, and other entertainment/hospitality options, such as restaurants.
Gives continuous feedback to employees, ensuring positive reinforcement regarding performance; provides consistent mentoring and coaching; and utilizes progressive discipline, as necessary, within Gaming Enterprise guidelines.
Ensures compliance with all related regulations.
Assesses staff training needs, either provides or ensures provision of training, and determines the effectiveness of training.
Recommends hiring, disciplinary actions, and termination decisions.
Ensures that staff are well-versed in departmental and Gaming Enterprise policies and general guest information to provide quality guest service.
Prepares reports regularly to update Slot management staff, including recommendations to improve guest service levels, employee morale, staffing levels, and the effectiveness of departmental and/or Gaming Enterprise policies and procedures.
Monitors the cleanliness of the Gaming Enterprise floor, including satellites and Slot offices.
Performs duties that promote and execute excellent guest service.
Responsible for project tasks and assignments.
Performs project management duties with thoroughness and accuracy, such as performing needs and cost analyses, establishing project task lists and timelines, and forecasting project completion dates.
Performs other duties as assigned.