Slot Operations - Technician III - FT

Hard Rock Hotel & Casino Ottawa•Coconut Creek, FL

2d•Onsite

About The Position

Under the direction of the Slot Technical Supervisor, the candidate applies electrical theory and related knowledge to test, troubleshoot, repair and maintain the slot machines related gaming components and equipment. The Slot Technician III performs scheduled and unscheduled maintenance, software and hardware upgrades on all slot machines in accordance with the manufactures Operation and Service Guide and department policies and procedures.

Requirements

Strong electro-mechanical skills
Familiarity with gaming machine repair and maintenance
Technically proficient in the operation and repair of gaming machines hardware and software.
Effectively use manufacturer documents to troubleshoot and repair components i.e. Schematics, Principals of Operations Manuals, and Technical Manuals.
Candidate must display a constant commitment to excellence regardless of the task or responsibility.
High School diploma GED required
Minimum of two (2) years of slot machine repair experience; or the equivalent combination of education and experience.
Must be able to read and understand all Seminole Tribe of Florida policies and procedures.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
Must apply for, obtain and remain eligible for the appropriate Seminole Tribal Gaming License.

Nice To Haves

Technical training preferred

Responsibilities

Performs all repairs and service requirements necessary for Slot machines components and related gaming equipment
Supports the installation, configuration, diagnostic testing, and upgrading of all products and associated equipment, in accordance with the manufactures Operation and Service Guide, and department policies and procedures.
Performs fault analysis, fault isolation and repair of failures in all slot machines in accordance with the manufactures Operation and Service Guide, and department policies and procedures.
Under the direction of the Slot Technical Supervisor must be capable of building test fixtures as required to simulate actual slot machine operating requirements.
Assists Lead Technician by acting as an Installation/Upgrade Project team member.
Use available technical publications, and game percentage sheets to analyze game performance and advises management, and Gaming Commission representatives of possible failures resulting in player disputes.
Ability to prioritize work requirements, meet deadlines, keep superiors informed of progress and needs required.
Responsible for the On-the-Job training activities of Slot Tech I, Tech II, and Slot Tech Helpers.
Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
Other duties as assigned.