Slot Operations Floor Manager
About The Position
This position is responsible for the daily activities of the Slot Operations staff within an assigned area of the casino. The Slot Operations Floor Manager performs Jackpot payouts up to and including $25,000, generates, reviews and submits all requisite documents and reports, and is responsible for the maintenance of key control and the Slot Dispatch offices. This role safeguards against theft and ensures the security and integrity of all casino property and Tribal assets. The Floor Manager interacts with supporting departments to maintain the overall floor operation within an assigned area according to established department, company, tribal and state gaming policies and procedures, and enforces all departmental, Tribal, State and IRS gaming requirements. They communicate information within the department regarding all special event functions, entertainment, and restaurant schedules. Additionally, they monitor progressive slot machines and jackpot amounts for accuracy, monitor the slot data system for proper operation and accuracy, including player ratings and exceptions, and document and report the daily activities of the shift. The Floor Manager communicates directly with the Slot Operations Management to report the daily operations and any conflicts requiring resolutions. Secondary duties include providing training to Slot Operations Team Members when assigned by management, attending and participating in company approved training sessions as assigned, assisting in safeguarding against theft to ensure the security and integrity of all Tribal assets, keeping abreast of new slot technology pertaining to Slot Operations, and assisting the Slot Operations Shift Managers and above, as needed.
Requirements
- High School Diploma or equivalent
- One year of experience as a Slot Operations Attendant
- Must possess basic math skills
- Strong cash handling skills
- Keyboard/keypad data entry skills
- Functional ability to read, write and understand English
- Excellent written and verbal communication skills
- Excellent interpersonal and multi-tasking skills and the ability to delegate tasks
- Basic knowledge of Word, Excel and PowerPoint
- Ability to provide clear, concise reports containing accurate and detailed information
- Proficient knowledge of Slot Operations ACSC reporting
- Ability to identify areas on the gaming floor by slot zone and the ability to communicate slot machine features and game play
- Familiar with Mohegan Sun property amenities and all ongoing promotions
- Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment
- Must complete all assigned departmental and company trainings
- Department training/improvement courses
- Compliance E-learning courses
- Company sponsored training (i.e. CTR/CARC training/certification)
- Understanding of Mohegan Sun’s Time and Attendance Systems
Responsibilities
- Performs Jackpot payouts up to and including $25,000
- Generates, reviews and submits all requisite documents and reports
- Responsible for the maintenance of key control and the Slot Dispatch offices
- Safeguards against theft and ensures the security and integrity of all casino property and Tribal assets
- Interacts with supporting departments to maintain the overall floor operation within an assigned area according to established department, company, tribal and state gaming policies and procedures
- Enforces all departmental, Tribal, State and IRS gaming requirements
- Communicates information within the department regarding all special event functions, entertainment, restaurant schedules, etc.
- Monitors progressive slot machines and jackpot amounts for accuracy
- Monitors the slot data system for proper operation and accuracy, including player ratings and exceptions
- Documents and reports the daily activities of the shift
- Communicates directly with the Slot Operations Management to report the daily operations and any conflicts requiring resolutions
- Provides training to Slot Operations Team Members when assigned by management
- Attends and participates in company approved training sessions as assigned
- Assists in safeguarding against theft to ensure the security and integrity of all Tribal assets
- Keeps abreast of new slot technology pertaining to Slot Operations
- Assists the Slot Operations Shift Managers and above, as needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
