Slot Floor Person- FT & PT

Ameristar Casino Hotel Kansas City • Kansas City, MO

21h • Onsite

About The Position

The Slot Floor Person provides exceptional guest service and operational support on the slot floor, ensuring compliance with company standards, protection of assets, and a secure gaming environment. This position is critical to maintaining guest satisfaction and operational integrity.

Requirements

• Minimum age of 21 years
• Comprehensive knowledge of applicable gaming regulations and company policies
• Demonstrated proficiency in communication and guest service delivery
• Ability to operate two-way radio communication devices effectively
• Physical capability to stand and walk for extended periods
• Capacity to safely maneuver and transport items weighing up to fifty pounds
• Ability to obtain and maintain all required gaming licenses and certifications

Nice To Haves

• Prior experience in gaming, hospitality, or customer-facing environments
• Familiarity with slot machine operations and gaming floor procedures
• Strong attention to detail and accuracy in record-keeping and documentation

Responsibilities

• Process and verify jackpot winnings for guests, ensuring accurate payment and completion of all required documentation in compliance with company policies and gaming regulations.
• Maintain comprehensive written records of all cash transactions, jackpot payouts, and departmental activities with accuracy and legibility to support audit and compliance requirements.
• Perform routine machine maintenance operations, including door lock/unlock procedures, jam clearance, paper replenishment, and machine resets to ensure optimal guest experience and equipment functionality.
• Cultivate and maintain professional, courteous relationships with guests and team members to enhance the overall gaming experience and support a positive workplace culture.
• Operate hand-held communication devices with clear and consistent audio transmission to coordinate effectively with floor management and security personnel.
• Execute slot floor operations with emphasis on asset protection, fund security, and the maintenance of safe, clean, and compliant gaming areas within assigned zones.
• Maintain strict control and accountability of all assigned keys and security access points at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed