Slot Operations Dispatcher - MGM Yonkers
About The Position
The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. As a Slot Operations Dispatcher, you will be the central point of communication for the department by ensuring a seamless experience for guests and internal teams. In this role, you will manage dispatches, prioritize administrative tasks, and deliver top-tier service in a fast-paced environment.
Requirements
- Must be 18 years or older and able to obtain proper licensure are required by the New York State Gaming Commission
- Has a high school diploma or GED
- Has the availability to work varied shifts to include weekends and holidays
- Effective written and verbal communication skills in English
- Working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint) and standard office equipment
Nice To Haves
- Has experience with dispatching, call management, or administrative coordination, preferably in hospitality or gaming
Responsibilities
- Manage and prioritize dispatches using a computerized maintenance management system, ensuring swift response to slot-related needs
- Act as the communication hub between guests, floor personnel, and all casino departments, providing clear, professional, and efficient service
- Own all guest requests and concerns, resolving issues promptly while delivering an exceptional service experience
- Maintain deep knowledge of casino operations and property offerings to assist guests and team members effectively
- Uphold a clean, safe, and professional work environment, contributing to a high-energy and engaging casino atmosphere
Benefits
- Opportunities for professional development and career advancement including networking opportunities, and community volunteer programs
- A supportive and collaborative work environment
- Comprehensive health, dental, and vision insurance
- Retirement savings plan with company match
- Wellness incentive programs to help you stay healthy physically and mentally
- Companywide discounts on hotel, entertainment, shopping, and food & beverage
- Exclusive discounts with our corporate partners on travel, electronics, online shopping, and beyond
- Complimentary meal in our employee dining room, where you can savor a variety of delicious and healthy options throughout the day
- Free on-site parking, making your commute hassle-free and convenient
- medical, dental, vision, life insurance, 401(k) plans, and time off plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
