Slot Manager - MGM National Harbor
About The Position
Step into the spotlight and lead the excitement on the East Coast’s premier gaming floor! As a Slot Manager at MGM National Harbor, you’ll be the driving force behind an unforgettable guest experience, leading a high-energy team, championing our iconic S.H.O.W. service standards, and setting the stage for operational excellence. If you are a passionate leader who thrives on developing talent, elevating employee engagement, and owning the action of a world-class casino floor, then this role is for you! We offer exceptional career growth and limitless advancement opportunities across the global MGM Resorts portfolio. Join us backstage, take the reins of your career, and deliver moments that matter!
Requirements
- High school diploma, GED, or equivalent
- Two years of customer service experience at a similar resort setting
Nice To Haves
- Previous slots supervisory/management experience preferred
Responsibilities
- Assist the Senior Slot Managers with management of human resource responsibilities to include training, issuing discipline and ensure the proper documentation of all actions taken for assigned staff members
- Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers
- Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards
- Effectively develop and mentor hourly employees to support employees’ career goals and to ensure all departmental standards and goals are understood and met
- Deliver a level of guest service which is consistent with the company’s and property’s core service standards
- Manage team expectations, ensuring compliance with departmental and company policies
- Provide instruction, training and implementation of service and other company programs to staff
- Research and resolve guest and / or employee issues effectively and professionally
- Manage, organize, and complete assigned projects with attention to detail within the established deadline
- Delegate job duties and tasks to employee’s utilizing SHOW as the basis for guest engagement
- Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for
- Protect the confidentiality of company files and documents under immediate control
Benefits
- Health & Income Protection benefits (for eligible employees)
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
- Free meals in our employee dining room
- Free parking on and off shift
- Healthcare, financial, and time off benefits
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
- medical, dental, vision, life insurance, 401(k) plans, and time off plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
