Slot Lead Ambassador

Angel Of The Winds Casino Resort•Arlington, WA

8d•Onsite

About The Position

The Slot Lead Ambassador is responsible for overseeing operations of a shift on the ambassador team, focusing on team building, and leadership. This role involves daily oversight, ensuring efficient operations and guest satisfaction. You will lead ambassadors on shift in compliance with gaming regulations and internal policies while maintaining a seamless and engaging gaming experience.

Requirements

Associate’s degree (A.A.) or equivalent from two-year college or technical school OR 2 to 5 years of experience with two years or more of supervisory experience in the gaming or hospitality industry.
Exceptional guest service and organizational skills.
Proficient with handheld wireless devices such as iPods, iPads and computers
Ability to interact positively and work in a fast-paced environment.
Ability to effectively communicate information in one-on-one and small group situations.
Basic math skills which include the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to establish procedures for the effective implementation of the Slot Operation Manager’s directives.
Ability to prepare reports, correspondence, charts, layouts, forms, handbooks, memoranda and other information and instructions.
Skill in identifying and resolving problems under pressure
Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.

Nice To Haves

Associate’s degree (A.A.) or equivalent from two-year college or technical school OR 2 to 5 years of experience with two years or more of supervisory experience in the gaming or hospitality industry preferred.
Familiarity with gaming regulations and requirements preferred.
Experience with slot gaming systems (Bally/LNW, IGT, Servizio, JackpotXpress) or other operational management systems preferred.

Responsibilities

Greets and interacts with guests in a friendly, professional, and attentive manner.
Takes charge during assigned shift and is available to give advice and direction to staff.
Assigns workstations, projects, and responsibilities to staff and expedites workflow and monitor’s progress.
Communicates and resolves any problems with guests or employees.
Ensure all workstations are stocked, neat, clean and organized.
Ensures that gaming procedures and regulations are properly implemented and adhered to.
Responsible for training of all employees on assigned shift.
Shares information with other departments to facilitate their handling of guest situations.
Performs or assists staff members in performing duties.
Monitors and corrects minor machine malfunctions.
Cash handling on the gaming floor when required.
Promptly answers all calls on the gaming floor when required, i.e., paper jams, bill accept or wins, etc. promptly.
Helps maintain cleanliness of gaming floor.
Verifies all jackpots and hand pays in accordance with current gaming regulations and procedures.
Provides oral and written directions to staff members as needed.
Trains staff on department policies, procedures, regulations and guest service.
Monitors staff job performance and provides feedback as needed.
Maintains confidential daily record of tips, as applicable.
Correctly completes all required paperwork per company procedure.
Attends all mandatory department, casino and/or training meetings.
Follows all department and casino policies, procedures, and regulations as required.
Ensures compliance with Tribal, State, Federal, and NIGC regulations.
Performs other duties as assigned.