Slot Floor Cashier-PT

Fort Sill Apache Companies•Lawton, OK

10d•Onsite

About The Position

The Slot Floor Cashier is responsible for providing exceptional service to casino visitors, redeeming payout tickets, and ensuring customer satisfaction. This role involves monitoring electronic gaming devices, maintaining machine appearance, resolving customer disputes, and ensuring compliance with all casino policies and regulations. The position requires a positive attitude, strong communication skills, and the ability to work effectively in a dynamic environment.

Requirements

High school diploma or GED preferred.
May require technical school or formal apprenticeship.
May require the knowledge, skills, and abilities to work with personal computers.
Must be able to work effectively with peers, staff members, and regulatory agency personnel.
Limited computer skills to include effective working knowledge of Microsoft Office Products.
Written and oral communication skills required.
Ability to solve problems and deal with a variety of situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

Initiative: Able to bring about great results from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive business outcomes; undertake additional responsibilities and respond to situations as they arise without supervision.
Attention to Detail: Able to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records.
Communication: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or team member; listen well.
Continuous Learning: Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self-reliance; identify own areas of opportunity and set and monitor self-development goals.
Willingness to Serve: Able to demonstrate a high level of service delivery to do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
Flexibility: Able to remain open-minded and change opinions based on new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.
Quality: Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect materials for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority.
Integrity: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.
Respect: Able to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce. Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
Policies, Process, Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices.
Team Centered- Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.
Equipment Knowledge-Able to operate various types of office equipment including, but not limited to; personal computers, printers, copy machines, FAX machines, telephone, typewriter, and other departmental related systems.

Responsibilities

Portray a positive attitude under all circumstances and represent the core values of Apache Casino Hotel.
Provide directions, assistance, and information to ensure customer satisfaction.
Redeem payout tickets for customers in accordance with casino policies.
Provide support and service to casino visitors.
Understand and comply with established appearance standards, attendance policy, and the Eye-Hi-Goodbye program.
Monitor the operation of all electronic gaming devices on the casino floor to ensure maximum customer satisfaction.
Ensure machines and equipment are maintained in a clean and functional manner.
Resolve customer disputes in accordance with authority or contact a senior for assistance.
Ensure compliance with all applicable regulations, laws, internal policies/procedures, and control protocols.
Demonstrate an upbeat and outgoing demeanor while on the casino floor.
Promote outstanding customer relations.
Ensure compliance with all casino and cash control policies, practices, and protocols.
Perform other related duties as assigned by reporting senior.
Regular attendance is required.