Slot Customer Service Attendant

Sam's Town Hotel & Casino, Shreveport•Shreveport, LA

1d•Onsite

About The Position

The successful candidate will provide friendly, courteous and efficient guest service and ensure prompt responses to all guests’ needs. The Slot services Specialist will also provide cashiering and slot machine services and work to ensure full compliance with casino policies, internal controls and Louisiana State Gaming Commission regulations.

Requirements

High school diploma or equivalent
Excellent communication and guest service skills for both internal and external guests
Ability to count money and make change
Basic computer, math, reading, and writing skills
Always conduct oneself in a manner that reflects a positive and professional image
Ability to establish rapport with other team members throughout the casino
Maintain a positive attitude at all times
Be able to work in a fast paced 24/7 environment
Must be available to work nights, weekends and holidays

Nice To Haves

General knowledge of Microsoft Word, Excel, and Outlook is a plus

Responsibilities

Deliver outstanding guest service
Comply with Slot department and property policies, procedures, and internal controls
Must maintain high level of confidentiality
Safeguards assets of the company
Observes EGD play, recognizes and promotes guest development
Process jackpots and signs slot payout forms
Assure that the slot machines are operating properly and that all jackpot payoffs are executed in a timely manner according to company policy
Verifies and reconciles banks at shift change
Attends to minor machine tilts/repairs
Ensures compliance with federal currency transaction reporting regulations
Support and assist other Slot Service Specialists and Slot Supervisors on the Casino Floor
Respond to change lights on slot machines and assist customers needing change or other assistance
Impress TITO paper and conduct basic preventive maintenance of slot machines