REP - SLOT CASINO SERVICE

Hard Rock International (USA), Inc.•Wheatland, CA

4d•Onsite

About The Position

The Slot Casino Service Representative is responsible for supporting the Floor Supervisors with operational responsibilities. This includes circulating throughout the casino area assigned and servicing player guests on the Slot machines by redeeming winning voucher tickets, making change for players and assisting players with rules of the game and other general issues. They are also responsible for the payment of jackpots and various minor operational/guest service maintenance of machines.

Requirements

High school diploma or equivalent
Minimum one-year experience in Slot Operations in a similar position
Knowledge of all casino slot machines and games
Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Must be at least twenty-one (21) years of age.
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
Must be able to balance a cash bank.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Nice To Haves

Prior experience in the Gaming industry strongly preferred.

Responsibilities

Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment.
Responsible for cash banks issued and tickets.
Verifies, redeems and validates tickets.
Assist in the verification and payment of W2G jackpots.
Makes change for players.
Provides instructions for slot play.
Promotes positive public/employee relations at all times by providing friendly service to players and being available to meet their needs.
Reports emergencies such as intoxicated, obnoxious or cheating persons immediately to the supervisor.
Reports any slot machines that are not working and affixes an "out of order" card to said machines.
Maintains a clean safe area for guests.
Other duties as assigned.