Slot Attendant

Seneca Gaming Corporation•Niagara Falls, NY

1d•Onsite

About The Position

The main responsibility of a Slot Attendant is to provide superb customer service. Slot Attendants provide this service by ensuring a timely response to customer’s needs including paying jackpots, minor machine repairs and filling empty machine hoppers. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Requirements

Must be 18 years of age or older upon employment.
High school diploma or its equivalency required.
Ability to add and subtract two-digit numbers and to multiply and divide. Ability to perform these operations using units of American currency.
Basic knowledge of computers.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk, and move through all areas of the casino.
Must be able to use hands to finger, handle or feel objects, tools or controls.
Must be able to lift at least twenty-five (25) pounds.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Nice To Haves

Previous customer service experience preferred.

Responsibilities

Maintain a constant presence throughout the casino floor in order to assist guests on how to play and read the machines.
Extend courtesy and helpful gaming information to guests and responds to guest complaints in a considerate, professional and positive manner by showing concern, listening actively and taking ownership of customer concerns.
Un-jam coins in the comparator and the hopper with training.
Fill hoppers and ticket printers.
Prepare written authorization for customer’s jackpot payouts and presents to Cashier and/or Casino management based upon established policies and procedures.
Collect coins and currency from change machines and make settlements with cashier cage to balance assets and cash retrieved from the machines.
Complete necessary sign in-out sheets for radios/keys.
Sell change including quarters and tokens.
Responsible for balancing change carts and signing proper paperwork.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
Hours are determined by a 24-hour schedule.