Slot Assistant Shift Manager

North Fork Mono Casino & Resort•Notarb, CA

5h•Onsite

About The Position

The Slot Assistant Shift Manager is responsible for assisting the Slot Shift Manager oversee the daily operations of the slot area during their assigned shift, ensuring smooth functioning, excellent guest service, and adherence to all regulations. Responsibilities also include directing Slot Supervisors and Slot Service Ambassadors, properly implementing all Title 31 procedures, and observing and safeguarding Company assets. Responsibilities are performed in accordance with all Company standards, policies, and procedures. This position will directly report to the Slot Shift Manager.

Requirements

Ability to communicate effectively with Guests, Team Members and management in both written and verbal form.
Able to maintain positive and effective working relationships with Team Members, guests and other departments.
Ability to maintain high morale through support, appreciation and development of Team Members.
Understand and follow all Responsible Gaming Guidelines.
Excellent communication skills.
Good computer skills and knowledge of slot equipment.
Proficient knowledge of Title 31, MICS and internal control regulations.
Understand and practice the company culture. Ensure that the culture is known, owned and practiced by all Team Members.
Understand and comply with all Company and departmental rules, regulations, policies and procedures.
Ability to coach, counsel and discipline Team Members.
High School diploma or GED required; college degree preferred.
Minimum of three (3) years slot supervisory experience required.
Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
Must be at least 21 years of age.

Nice To Haves

college degree preferred

Responsibilities

Practicing, supporting, and promoting North Fork Mono Casino's culture and always demonstrating exemplary Service Standards.
Understanding North Fork Mono Casino's philosophies and working effectively to implement them. Acting in relation to Team Members and Guests, in a manner consistent with the interests of the Company.
Administering slot department policies.
Providing constructive feedback to Slot Department management on necessary changes and improvements.
Providing long-term direction and goals to their shift's Team Members.
Supervising, coaching, counseling and disciplining the performance of all subordinate positions.
Supporting line level trainers in orientation, training and evaluation of new Team Members.
Performing the functions of subordinate positions when needed.
Conducting pre-shift meetings to provide Team Members with direct, accurate and useful information on upcoming events or policy changes.
Complying and verifying all signatory controls, including jackpot/fill tickets, check in/out sheets verification, transfer or buy sheets verification, Title 31 paperwork, paid in/out slips, key control logs and radio sign out logs.
Efficiently processing all requests for overrides on jackpots and fills.
Understanding and being aware of the players' rewards program.
Completing guest requests for benefits, such as comps, using the player tracking system.
Being aware and updated on all upcoming events and promotions.
Following all Safety procedures to ensure a safe work environment.
Handling guest complaints in a positive and professional manner. Making decisions in the best interest of our guests and North Fork Mono Casino.
Other job-related duties as assigned.