Sleep Expert - Sales

Mattress Firm • Brooklyn, NY

9d • Onsite

About The Position

The Sleep Expert elevates the in-store customer experience by serving as a trusted sleep authority and offering best-in-class products. The role executes Mattress Firm selling programs using digital tools and supports a seamless omnichannel experience in a compelling, engaging, customer-centered environment. Sleep Experts help customers find mattresses that meet their needs and support better sleep.

Requirements

• Legal authorization to work in the United States without sponsorship; proof of eligibility to work in the United States is required.

Nice To Haves

• Mandarin bilingual skills are preferred.

Responsibilities

• Cultivate strong customer relationships and keep the customer at the center of the experience.
• Provide customers with technical and product knowledge and serve as a subject matter expert.
• Drive individual sales performance and key performance indicators while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase, including resolving customer issues and sending delivery reminders.
• Stay aware of competitors, their advertisements, and the services they offer.
• Use social media to positively affect brand awareness and increase sales.
• Lift, push, or pull more than 50 pounds.

Benefits

• Career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• On-demand pay.
• Base pay or uncapped commission.
• Employee discounts on Mattress Firm sleep products and accessories.
• Additional bonus opportunities may be available for eligible leadership and individual contributor roles, at the company's discretion.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed