Sleep Coach - Remote

Apria Healthcare•Remote - California, CA

13d•$20 - $22•Remote

About The Position

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer. The Sleep Coach helps CPAP patients build confidence and consistency with their sleep therapy. In this remote-based role, you’ll connect with patients throughout their first year of therapy to answer questions, provide guidance, and help them work through the challenges that can make it difficult to use their equipment consistently. You’ll use patient usage information, coaching techniques, and your knowledge of sleep therapy to understand each patient’s needs and provide practical solutions. You’ll also help patients understand their therapy, insurance requirements, equipment care, mobile resources, and future resupply needs. This is a remote-based position that is a good fit for someone who enjoys working with people, communicating one-on-one, and helping patients take an active role in their health.

Requirements

High school diploma or equivalent.
English proficiency, including reading, writing, and verbal communication.
Moderate mathematical proficiency, with the ability to understand, interpret, and work with spreadsheet data.
Moderate proficiency with Microsoft Office applications, including Access, Excel, PowerPoint, MS Project, Visio, and Word.
Comfortable learning and using manufacturer software and other digital tools.
Patient-Focused: You enjoy helping people and take the time to understand their needs, concerns, and goals.
Action-Oriented: You are comfortable working independently, taking initiative, and finding practical solutions with minimal supervision.
Collaborative: You work well with others and contribute to a positive team environment, even while working remotely.
Effective Communicator: You communicate clearly and comfortably with patients by phone and can explain information in a simple, easy-to-understand way.
Energetic and Passionate: You care about helping people improve their health and bring a positive attitude to your interactions.
Relationship Builder: You build trust with patients and create positive relationships through consistent and thoughtful communication.

Nice To Haves

Knowledge of or experience working with patients diagnosed with OSA is preferred.
Experience working with various insurance plans, including HMO, PPO, and Medicare, is preferred.

Responsibilities

Proactively and reactively contact patients throughout their first full year of CPAP therapy.
Make and receive inbound and outbound calls to coach, educate, and encourage patients as they adjust to CPAP therapy.
Identify barriers that may be affecting a patient’s ability to use their therapy consistently and provide practical tools and solutions to help overcome them.
Use manufacturer software to review patient usage information and make each patient conversation more informed and personalized.
Use knowledge of obstructive sleep apnea (OSA) to help patients understand their therapy and the potential benefits of consistent use.
Develop a basic understanding of PAP and mask equipment from various manufacturers to assist with common troubleshooting questions.
Encourage patients to take an active role in their therapy, including using manufacturer mobile apps and other available resources.
Help patients understand insurance requirements, equipment cleaning, and future resupply needs.
Verify patient demographics, physician information, and notification preferences during each patient interaction.
Accurately document patient conversations, questions, concerns, and next steps in the patient account.
Share ideas and identify opportunities to improve the patient experience and support business growth in a positive and constructive manner.
Maintain compliance with HIPAA guidelines.
Perform other duties as required.