Sleep Center Administrative Specialist I - Kelsey Seybold Clinic - Sleep Center

UnitedHealth Group•Houston, TX

4d•$16 - $29•Onsite

About The Position

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. Schedule ancillary testing and procedures in a medically correct sequence for the Sleep Diagnostic Center. Prepare authorization for SDC testing to be done Internal and External. Utilizing various EMR system applications for appointment scheduling and reporting purposes. Knowledge of the medical field with emphasis on guarantor accounts and financial responsibility to maximize accurate self-pay and collection agency balances is required. Confirm and reschedule appointments. Give patients appropriate instructions, directions and other applicable information.

Requirements

High School diploma or GED
1+ years of direct face to face customer service experience
1+ years of insurance medical billing and appointment scheduling experience
CPT/ICD coding and Medical Terminology
Basic PC literacy
Successful completion of the EPIC PM Front Desk Class and Hospital Charge Capture
Typing skills 40 wpm with 10 or fewer errors and basic math abilities
Proven ability to work efficiently in a high-volume area

Nice To Haves

1+ years of Pulmonary or Sleep Medicine experience
Insurance knowledge

Responsibilities

Schedule appointments, test and procedures in a medically correct sequence for patients
Furnish patients with printed schedules of procedures and instructions
Using automated scheduling system and authorized scheduling policies and procedures, accurately exercise good judgment in determining the sequence of SDC procedures
Use critical thinking skills while working in a high-volume area and be able to explain the exam and give instructions for tests and procedures performed in the SDC
Work well with patients, SDC staff, sleep medicine staff and Physicians
Work with SDC Lead Ancillary Schedule for work-in, and External facilities to accommodate patients need
Collect all the necessary patient and insurance information to allow for insurance verification
Assist with cancellations and rescheduling of appointments for the SDC
Submit CRM’S to PAA’s for patient eligibility and UR review for SDC procedures and approvals
Coordinate with Sleep medicine assistant on all patients having procedure for all internal and external Facilities
Maintain active professional relationship with patient’s staff by assessing needs and level of satisfaction with SDC
Demonstrate a polite, courteous and friendly manner at all times
Maintain a professional attitude while working in a high- volume area assisting not only SDC other departments and sites
Maintain high level of organizational skills
Enhance Medical terminology and knowledge of different exams with special instructions
Maintain Computer proficiency
Works with contract vendors and Utilization Management Dept. for authorization as needed
Demonstrate Kelsey-Seybold Clinic Mission and Values
Act as receptionist at sleep diagnostics center – greeting customers and vendors
Other duties as assigned
Provide administrative support for site management, physician and technicians
Copying, faxing and filing, letters and correspondence
Attend all staff and departmental meetings and performs other duties as assigned by the site management staff
Collect VPP for SDC procedures
Collect bad debt and payment on account according to protocol
Document accurately in patient financial account concerning payments
Assist and document payment plans per protocol
Other duties as assigned