CCB_Card Merchant Services_Generic_US_Chase

JPMorgan Chase & Co. • Wilmington, DE

1d • $133,000 - $195,000

About The Position

The Slate product team manages the Slate Edge and Slate card portfolio, value products that provide customers with lending flexibility and credit access. This role owns a card product’s overall performance, defines its value proposition and customer experience, advocates for policies and procedures that benefit customers and the firm, and brings new card products and features to market. The role uses knowledge of customer needs, internal processes, P&L performance, and customer acquisition and engagement levers to identify opportunities to profitably expand Slate and serve more customers.

As part of the Slate product strategy team, this position partners across the organization to define and deliver new opportunities or products for the segment, while also supporting portfolio activities in areas such as marketing, risk, and potentially acquisitions. Success depends on building relationships across operations, acquisition, channels, collections, risk management, and other teams. The role applies data analysis, finance, strategy, and a customer-focused mindset to size opportunities, develop strategies for profitable segment expansion, and coordinate implementation in support of broader bank goals.

The successful candidate is comfortable working broadly and in depth to identify, evaluate, and implement initiatives. They have experience in credit cards or other consumer lending, can engage across customer, P&L, marketing, brand, acquisition, segment, and risk topics, and have experience bringing new or innovative products to market.

Requirements

• Experience in risk, finance, marketing, or product management in financial services.
• Ability to focus on customer needs and product use cases and assess how products fit within existing or potential products.
• Ability to partner effectively and lead through strong collaboration.
• Focus on quantifiable business results, shareholder returns, and customer value.
• Experience helping design data studies, interpreting data, understanding customer drivers and needs, experimenting, learning, and taking calculated risks based on data.
• Ability and inclination to push boundaries to innovate and serve customer needs.

Nice To Haves

• MBA or equivalent experience in a financial services or consumer product organization.
• Proven ability to take initiative, influence others, and achieve results without direct supervision over resources.
• Strong analytical, problem-solving, and planning skills; ability to manage multiple initiatives simultaneously; and experience with SaaS and data queries.
• Excellent written and verbal presentation skills, including proficiency in Microsoft Excel and PowerPoint.
• Prior experience in credit card issuing institutions, risk management, marketing, or finance functions.
• Background in credit cards or other consumer lending and experience bringing new or innovative products to market.

Responsibilities

• Evaluate opportunities for the Slate card portfolio with an entrepreneurial, self-starting approach.
• Develop and prioritize initiatives to grow revenue and accounts while addressing customer pain points.
• Collaborate with cross-functional teams to develop new features, experiences, and products for the segment.
• Partner with analytics, marketing, product, operations, risk, and finance teams to make recommendations and articulate potential customer and P&L benefits.
• Navigate a highly matrixed organization, influence partners, build consensus, and work across functional departments.
• Present and discuss ideas to persuade, educate, and improve understanding across organizational levels.
• Prepare and deliver monthly reporting and strategy read-outs for the Slate portfolio, tracking metrics and progress against goals.
• Advocate for and prioritize work that benefits Slate customers and the firm.
• Focus on customer needs and product use cases, and assess how products fit within existing or potential offerings.
• Lead through effective, conscientious collaboration with partners.
• Drive quantifiable business results, shareholder returns, and customer value.
• Help design data studies, interpret findings, understand customer drivers and needs, experiment, learn, and take calculated risks based on data.
• Identify opportunities to innovate and better serve customers.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed