Slate CRM Manager (fully remote)

Coalition Application Inc.•Barrington, RI

5d•$80,000 - $90,000•Remote

About The Position

The Coalition for College is seeking a Slate CRM Manager to develop, enhance, and maintain the organization’s Slate CRM instance, used for customer relationship management across a variety of constituents including students, college members, and donors. As the administrator of the Coalition’s Slate instance, which is used both as a membership CRM and fundraising CRM, the Manager will be the Slate expert within our seven-person team. The successful candidate will have a proven track record working in the Slate CRM, will strive for both creative solutions and accuracy, and will have a passion for improving access to higher education for all students. This position is fully remote and reports to the CEO.

Requirements

Bachelor’s degree
Minimum 5 years experience using and optimizing Slate as an administrator
Strategic thinker and self-starter, capable of seeing needs and opportunities and following through to make them happen
Problem solver and trouble shooter who can evaluate system performance, identify technical issues, and propose effective solutions, ensuring data integrity and accurate results
Analytical and systems thinking with demonstrated ability to assess the requirements of users to identify and propose solutions
Strong collaborator and communicator, invested in building relationships to accomplish shared goals
Self-motivated and comfortable working independently in a remote-first workplace

Nice To Haves

Familiarity with college admissions and the application process
Familiarity with use of Slate both for admissions and advancement
Familiarity and experience with HTML, CSS, and SQL
Familiarity with Slate-based and third-party integrations for web measurement and analytics

Responsibilities

Functional, end-to-end ownership and delivery of all organizational business processes carried out in Slate, including (but not limited to): Creating and maintaining accurate and secure organizational records for Coalition members and parents and individual records for diverse constituencies, including students and donors; Processing payments for event registrations, annual dues, and donations; Delivery of communications campaigns across audiences to support Coalition initiatives; Reporting on engagement of constituencies to support member recruitment and retention and donor cultivation, solicitation and stewardship
Translating evolving business needs into durable technical implementations that align with organizational goals
Building audit and testing processes that ensure the accuracy, consistency, and security of data, reporting, and user experience across Slate
Creating and maintaining forms, queries, reports, rules, interactions, populations, events, portals, custom datasets, user access, documentation, and staff training
Evaluating existing systems and workflows to identify opportunities for simplification, automation, and performance improvement
Supporting assessment of and reporting on organizational programs by ensuring that Slate has appropriate data for analyzing impact
Researching and learning emerging technologies and techniques to continuously improve implementation of systems and team workflows