Slab Gallery Manager

Construction Resources•Charleston, SC

11d•Onsite

About The Position

The Slab Gallery Manager is responsible for overseeing the daily operations of the slab gallery, ensuring exceptional customer experience while maintaining accurate inventory, operational efficiency, and a safe, organized showroom. This role leads the gallery team, partners with sales and operations, and ensures customers receive expert guidance throughout the slab selection process. The ideal candidate is a customer-focused leader with strong organizational skills, experience managing inventory, and the ability to build relationships with homeowners, designers, builders, and internal teams.

Requirements

High school diploma or equivalent.
3+ years of retail, showroom, warehouse, or operations management experience.
2+ years of leadership or supervisory experience.
Strong customer service and relationship-building skills.
Excellent communication and organizational abilities.
Experience managing multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office and inventory management software.

Nice To Haves

Bachelor’s degree in business, Management, or related field.
Experience in stone, countertop, flooring, cabinetry, building materials, or home improvement industry.
Experience with ERP or CRM systems.
Forklift certification or willingness to obtain certification.

Responsibilities

Manage the day-to-day operations of the slab gallery to ensure a clean, organized, and welcoming environment.
Ensure all slabs are properly displayed, labeled, and easily accessible for customer viewing.
Maintain showroom appearance and merchandising standards that reflect the company's brand.
Monitor gallery traffic and staffing levels to provide excellent customer service.
Demonstrate efficient and safe operation of overhead cranes, forklift, and material-handling equipment to support slab movement, storage, display, and customer selection activities.
Welcome and assist homeowners, designers, builders, fabricators, and contractors during slab selection appointments.
Provide product knowledge and educate customers on natural and engineered stone characteristics, finishes, and applications.
Coordinate slab holds, releases, and customer selections in accordance with company policies.
Resolve customer concerns professionally and escalate issues when appropriate.
Hire, train, coach, and develop gallery team members.
Schedule staff to meet business demands while managing labor costs.
Conduct regular performance discussions and provide ongoing feedback.
Foster a positive, collaborative, and customer-focused work environment.
Maintain accurate slab inventory within company systems.
Coordinate incoming slab deliveries and placement within the gallery.
Monitor damaged, discontinued, or slow-moving inventory and communicate with purchasing and operations.
Conduct routine inventory audits to ensure accuracy.
Partner with Sales, Scheduling, Purchasing, Fabrication, and Operations teams to ensure seamless customer experience.
Communicate inventory availability and special-order timelines.
Assist with resolving inventory discrepancies and customer order issues.
Promote a culture of safety throughout the gallery.
Ensure compliance with OSHA regulations and company safety procedures.
Maintain equipment inspections and safe material handling practices.
Keep aisles, displays, and work areas free of hazards.