SLA Sales Coordinator

Evertz Microsystems Limited•Burlington, ON

11d•$40,000 - $45,000•Onsite

About The Position

We are looking for a highly organized and proactive individual to support our sales team in a presales capacity, with a focus on Service Level Agreements (SLAs). This role involves coordinating and leading meetings with sales representatives, internal departments, and customers to ensure alignment and clarity on SLA-related offerings. This is an ideal opportunity for someone who excels at multitasking, cross-functional collaboration, and thrives in a dynamic, customer-centric environment.

Requirements

College Education in related field (Business, Administration) or related experience
Superior organizational skills, and problem-solving abilities
Excellent verbal and written communication skills, time management skills and interpersonal skills
Knowledge of Microsoft Excel, Word, and Outlook

Responsibilities

Providing Administrative Sales Support for SLA's and Extended Warranty
Source and prepare customer equipment summaries
Process SLA costing calculator
Schedule/lead calls to review new SLA proposal requests
Prepare Quotes for SLA proposals
Assemble SLA proposals
Maintain SLA Tracker
Follow-up on SLA renewals and Quote as needed
Sort and process inquiries to SLA Admin Inbox
Lead check in calls with SLA Client Support Managers to check on SLA deliverables and changes, track any on-site support and/or training days if applicable
Quote Extended Hardware Warranty as requested by Sales
Review Extended Hardware Warranty on new systems quotes (as requested)
Other duties as assigned