Assistant Manager, Skylink Transportation Admin

DFW International Airport • Grapevine, TX

36d • Onsite

About The Position

Are you a proactive problem solver with a knack for customer service and operations in a fast-paced environment? Do you thrive in a role that combines technical knowledge, real-time communication, and hands-on coordination? If so, DFW Airport is looking for you to join our Skylink Services team as a Skylink Transportation Administrator!

Requirements

• Associate degree in business, electronics, or related field.
• Any equivalent combination of education and or experience may be substituted for the above.
• 4 years of experience operating or maintaining electro-mechanical systems in a real-time transportation or airport environment.
• Strong communication, organizational, and data analysis skills.
• Proficiency with Microsoft Word, Excel, and other office software.
• Ability to work rotating shifts and maintain composure during high-pressure situations.
• Valid Class C Driver’s License.

Responsibilities

• Monitor, assess, and respond to Skylink customer service concerns and maintenance performance.
• Support control center operations and serve as a backup operator as needed.
• Coordinate and conduct educational tours of the Skylink system and support public communications in collaboration with Marketing and Public Affairs.
• Track and report service metrics by generating daily, weekly, monthly, and annual performance reports.
• Assist in managing station/car signage changes, route modifications, or service shutdowns with contractors and internal departments.
• Create, update, and maintain standard operating procedures and the Control Center’s training and certification program.
• Participate in productivity and performance improvement projects related to Skylink operations.
• Coordinate with Risk Management on accident and incident investigations related to Skylink.
• Observe and document environmental performance and report concerns to Environmental Affairs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree