Sky Room Server Assistant (Part-Time)
About The Position
The Sky Room Server Assistant is responsible for providing professional, friendly, and engaging service to guests. This role involves maintaining the cleanliness and stock of service stations, clearing and resetting tables, transporting tableware, and ensuring a high standard of presentation and guest interaction. The Server Assistant will also act as a liaison between Front of House and Heart of the House departments, support other team members, and manage costs and waste effectively. A key aspect of this role is to anticipate guest needs and exceed expectations, while adhering to all hotel standards, including LQA and Forbes 5 Stars.
Requirements
- Minimum one year of customer service experience, preferably in upscale F&B environment
- Exceptional organizational qualities and skills
- Friendly, helpful, engaging manner
- Able to work flexible hours, weekends, and holidays
Responsibilities
- Consistently offer professional, friendly and engaging service
- Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments
- Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently reset all service ware as instructed
- Transport all dirty tableware from dining room to dishwashing area for proper cleaning
- Sweep floors between guests and service accordingly
- Clean up spills and debris off the floor during and between service
- Discard trash to appropriate location
- Maintain cleanliness and organization of workstations
- Ensure Plate presentation as per standards
- Expedite food orders when necessary
- Engage and genuinely interact with guests while anticipating their needs
- Explain food and beverage items in detail to our guests
- Follow all hotel standards, LQA standards, and Forbes 5 Stars standards while conducting self-audits to ensure 100% compliance on all interactions with guests.
- Act as point of contact between Front of the House and Heart of the House including Stewarding
- Support and assist Servers, Bartenders, Chefs, and Managers
- Control costs and waste
- Maintain order on pick up side of line
- Maintain cleanliness and organization of line
- Be proactive by assisting co-workers
- Serve courses correctly
- Be familiar with all menu items and aspects and services of the property
- Clear excess dishes on table to maintain clean and orderly appearance
- Exceed guest’s expectations
- Other duties as assigned
Benefits
- Rate of pay: $27.50 per hour plus gratuities
- Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
- Learning programs through our Academies to promote growth and development
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Stand Out From the Crowd
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
