Sky Rail Field Service Technician

Ropes Courses Inc • Allegan Township, MI

13d • $25 - $35 • Hybrid

About The Position

This position supports customers who operate Sky Rail® systems, including Sky Rail elements on Sky Trail® and Sky Tour®. You learn the mechanical and electrical assemblies in production first. You then use that knowledge to inspect, troubleshoot, maintain, and repair Sky Rails by phone, email, video, and technical documents. When remote help is not enough, you travel to the site. You also build and verify Sky Rail assemblies in the plant so field work stays aligned with current production. The measure of the job is a working system and a customer operator who can run daily checks without you on the phone. This is a supporting technical role with real accountability. You are not designing the product and you are not managing the site. You are the person who diagnoses what is actually wrong, follows the safe method, documents the finding, and gets the rail running.

Requirements

• Electrical experience required.
• Experience with industrial automation and PLCs (Allen-Bradley preferred).
• Familiarity with sensors, motor controllers, and 120 V control panels.
• Familiarity with hand tools and a multimeter.
• Able to walk a non-technical operator through diagnosis by phone and video.
• Organized documentation habit: photos, written findings, parts records.
• Precision and attention to detail on assemblies that affect guest-facing equipment.
• Computer skills including word processing and Google Workspace.
• Valid driver’s license and ability to travel independently.
• Comfortable working at heights and following lockout/tagout.

Nice To Haves

• Prior field service, amusement/attraction maintenance, or industrial controls in a customer-facing setting.

Responsibilities

• Learn to assemble Sky Rail components, subassemblies, and complete assemblies from drawings, blueprints, and parts lists.
• Build electrical and detailed mechanical Sky Rail assemblies in production as needed, including trolleys (TSA / SRTSA), brake systems, sensors, control boxes, and related hardware.
• Verify connections, fit, and function before an assembly is used in production or shipped to a customer.
• Help refine production and service processes so plant builds and field repairs stay consistent.
• Use instruments and test gear, including a multimeter, to confirm specifications and performance.
• Work with customer operators and maintenance staff by phone, video, photos, and technical documents.
• Diagnose issues involving mechanical trolleys, brake cars and return systems, rotor gates, sensors, control boxes, motor controllers, and electronic decelerators.
• Guide customers through daily and startup checks, reset procedures, and documented troubleshooting.
• Rebuild and inspect trolley assemblies and related kits (wheels, cable guards, wear parts) in the shop and in the field.
• Decide warranty versus owner-responsible damage and document the finding with photos and a written explanation.
• Travel to customer sites when remote assistance cannot finish the repair—about 30 days a year. Occasional on-call after hours and weekends.
• Create or update service instructions, preventive-maintenance checklists, and customer troubleshooting guides when a site has a specific or repeating need.
• Identify spare-parts needs, recommend stock kits for high-use sites, and coordinate with production and inventory so the correct parts ship with clear install notes.
• Organize technical service files, photos, and project records so they can be found and reused.
• Feed recurring field failures back to production and engineering.
• Train customer maintenance staff on basic Sky Rail care, lockout/tagout, working-at-height expectations, and when not to open a locked control box.
• Complete quality, production, and service forms. Document all remote and on-site work. Submit status on open service projects.
• Follow safety and housekeeping standards, including lockout/tagout on 120 V systems and safe work at height.

Benefits

• Paid time off awarded on day one and increasing with tenure.
• Ten paid holidays.
• Medical, dental, vision, life, short-term and long-term disability.
• Accident, critical illness, and hospital confinement coverage.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) with company contribution.
• 401(k) / Roth with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed