Skip Tracing and Collections Associate

Hyundai Capital•Plano, TX

5d•Onsite

About The Position

The Skip Tracing Associate supports delinquent account resolution by researching, verifying, and updating customer contact information using approved skip tracing tools, internal systems, and established procedures. This role contacts customers and authorized third parties to confirm information, discuss account status, and assist with payment arrangements within assigned authority. This role documents account activity accurately, follows company policies and regulatory requirements, and supports a professional customer experience in a structured collections environment. Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups. If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

Requirements

2–3 years of prior skip tracing and collections/collector experience.
Experience using account management systems, customer databases, skip tracing tools, or research platforms preferred.
Experience working in a regulated or compliance-focused environment preferred.
High school graduate or GED equivalent
Basic understanding of customer service, collections, account servicing, and/or back-office support processes.
Ability to use approved skip tracing tools, account servicing systems, customer databases, and Microsoft Office applications.
Strong attention to detail and accuracy in researching, reviewing, and documenting customer account information.
Ability to follow established procedures, scripts, workflows, and compliance requirements when handling customer information and account activity.
Effective verbal and written communication skills for customer, third-party, and internal partner interactions.
Ability to manage assigned work, prioritize follow-up activity, and meet daily productivity, quality, and service expectations.
Sound judgment in handling sensitive customer information, resolving routine account matters, and escalating issues as appropriate.
Proven track record with delivering seamless customer experiences.
Ability to thrive in a performance coaching environment.

Responsibilities

Conduct comprehensive skip-tracing activities by researching, verifying, and updating customer contact information using approved skip tracing tools, internal account systems, public records, and other authorized resources to accurately locate customers and support delinquent account resolution efforts
Contact customers and authorized third parties to verify and update contact information, discuss account status, and facilitate payment arrangements within assigned authority to support delinquent account resolution.
Utilize effective communication and collection techniques to locate customers, establish repayment solutions, and bring accounts current while adhering to company policies, regulatory requirements, and established compliance standards
Update account records with accurate contact information, research findings, call notes, and follow-up actions in accordance with established documentation standards.
Review assigned accounts, prioritizes daily work, follows established workflows, and meets productivity, quality, compliance, and service expectations.
Partner with internal teams, including collections, customer service, fraud team, and operations, to escalate account issues, clarify information, and support timely resolution.
This position will work with daily phone-based collection activity on past-due accounts.