Associate, Skip Tracing

First Help Financial • Needham, MA

1d • Remote

About The Position

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years. First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Loss Mitigation department to accommodate our remarkable growth! The primary role of the Skip Tracing Associate is to successfully assign, track, and coordinate all approved repossessions. The Asset Associate will follow First Help Financials’ process for all repossession activities. A successful candidate will have moderate comprehension of repossessions and excellent communication skills. The primary objective of the position is recovery collateral efficiently to mitigate losses.

Requirements

• Demonstrates historical career stability.
• Banking or collections experience.
• Mandatory minimum of 1+ years of recent Skip Tracing experience in auto recovery.
• Experience in auto finance field.

Nice To Haves

• Bachelor's degree, preferred and/or equivalent work experience.

Responsibilities

• Identify the best-known address to locate the client’s collateral or customer.
• Determine if the customer holds special status such as Bankruptcy, Active-Duty Military, and others.
• Generate successful leads and contacts for Recovery Agents by utilizing all available sources.
• Communicate frequently with Recovery Agents via phone, email, and recovery systems.
• Confirm FHF’s Lien holder status of pursued collateral.
• Review and analyze credit applications and in-house documents to help determine location.
• Assign or Reassign repossession orders after validating correct address/place of employment or other helpful leads.
• Use independent judgment and discretion to ensure compliance with all state and federal codes, regulations, and laws that pertain to the position.
• Report on independently identified trends in recovery data to contribute to FHF’s proprietary underwriting model.
• Places outbound follow up calls to vendors to verify requirements to recover.
• Stay up to date on current state legislation involving impound requirements and notification guidelines.
• Comply FHF compliance requests and requirements.
• Ensure all information/leads provided are being acknowledged and followed up on.
• Ensure confidentiality of the company’s operations, portfolio, customer information, and computer technology.
• Some Administrative tasks will be required.
• Additional duties as assigned by management.

Benefits

• Generous salaries
• Competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more)
• Paid vacation
• 401(k) match
• Tuition reimbursement
• Social activities
• Monthly lunches
• A robust employee recognition and talent development program to enhance your career with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree