Skincare Studio, Office & Facilities Manager

OSEA•Los Angeles, CA

3d•$80,000 - $105,000•Onsite

About The Position

Join our fast-growing beauty brand and become a fundamental member of our expanding team. We are looking for a passionate, service-driven Skincare Studio Manager who is excited about creating exceptional client experiences, leading high-performing teams, and growing a community-centered skincare destination. This role oversees the daily operations of the OSEA Skincare Studio and Office, including staff management, esthetician support, membership growth, client experience, and operational excellence. The ideal candidate is highly organized, hospitality-minded, and deeply passionate about skincare, wellness, and creating meaningful customer experiences.

Requirements

Ability to work in person 5 days a week in person at our Venice Skincare Studio & Office
4+ years of experience in retail, spa, or wellness operations management
Prior experience managing service-based teams, preferably within beauty, skincare, wellness, or hospitality
Strong understanding of customer experience, appointment-based business operations, and membership programs
Experience with booking platforms and POS systems such as MangoMint, Clover, or similar software
Exceptional communication and interpersonal skills
Highly organized with strong attention to detail and follow-through
Passion for skincare, wellness, and clean beauty
Comfortable engaging with customers and online communities across social platforms
Ability to multitask and prioritize in a dynamic studio environment
Proficiency with Google Workspace and inventory tracking spreadsheets
Must be willing to use AI
Ability to stand for extended periods and lift/move products or supplies up to 50 pounds
Ability to work with fragranced skincare and spa treatment products
Must reside in the United States to be considered for this position
Visa sponsorship is not available for this position

Responsibilities

Oversee all day-to-day operations of the OSEA Skincare Studio to ensure a seamless client experience
Maintain Studio aesthetics, merchandising, cleanliness, and overall presentation standards
Manage scheduling, performance, coaching, and ongoing development of Skincare Studio staff
Create and implement sales incentive programs to motivate and support Studio team performance
Coordinate onboarding and maintenance of esthetician licensing and private liability insurance requirements
Maintain Studio policies, operational procedures, and service standards
Ensure all safety and sanitation protocols remain compliant with industry best practices
Elevate and maintain a welcoming, elevated, and wellness-driven Studio environment
Manage facial bookings and optimize appointment flow to support studio revenue goals
Oversee the Studio membership program, including member communications, retention initiatives, and special offers
Address customer inquiries and provide chat-based customer support as needed during Studio shifts
Resolve client concerns with professionalism, empathy, and a solutions-oriented mindset
Continuously identify opportunities to enhance the overall customer journey and Studio experience
Manage and maintain MangoMint booking and reporting software
Maintain accurate inventory counts across retail, backstock, and treatment supplies
Monitor and replenish inventory levels to support uninterrupted Studio operations
Track inventory reporting within spreadsheets and MangoMint systems
Coordinate and support esthetician trainings, education, and ongoing skill development
Partner cross-functionally to ensure treatments align with OSEA brand standards and product education
Support implementation of new services, protocols, and promotional offerings
Support growth of the Skincare Studio through collaboration on marketing campaigns, mailers, events, and membership promotions
Source and execute local cross-promotional partnership opportunities with aligned wellness and lifestyle businesses
Collaborate with internal teams to drive awareness, bookings, and customer retention initiatives
Oversee facilities management and daily operational upkeep of the Venice Skincare Studio and office
Coordinate and ensure timely completion of team send-outs and internal office shipments as needed
Support the Influencer team on an ad hoc basis, including product and operational support as needed
Manage incoming and outgoing company mail and deliveries
Oversee third-party vendors and service providers including gardeners, cleaning services, maintenance vendors, and related building support partners
Support special events, launches, and in-Studio activations as needed
Prepare for and support corporate meetings and team gatherings held at the Venice office, including conference room setup, technology coordination, food and beverage arrangements, and overall onsite meeting logistics
Assist with additional operational and administrative projects as assigned