Skilled Tailor Alterations - Full Time

Ziker Inc • South Bend, IN

7h • Onsite

About The Position

Objective: Complete all fittings, alterations, and repairs to the high standards of Joe Z Tailoring at Ziker Cleaners. Provide exemplary service for customers and their garments, while also demonstrating a high level of respect for fellow employees and the stores in which you work. Build, foster, and feed into a culture of positivity, service to others, and authentic relationships with customers and coworkers.

Requirements

• High school diploma, or equivalent degree.
• 1-year prior professional sewing experience.
• Strong Written and Verbal Communication
• Basic Phone and Computer Literacy
• Attention to Detail

Nice To Haves

• 2 or more years prior sewing experience in an apparel or specialty store.
• Customer Service and Retention
• Organization
• Attention to Detail
• Problem Solving
• Maintain Composure under Pressure
• Adaptability
• Sales Motivated Attitude

Responsibilities

• Perform alterations and repairs on a variety of garments and materials, including pants, shirts, dresses, jackets, formal wear, and casual wear, according to Company standards and customer specifications.
• Consistently demonstrate strong knowledge of various sewing techniques, equipment, and garment construction.
• Inspect all garments altered to verify the quality of work before preparing garments for customer return.
• Manage a personal schedule of fittings with customers, including walk-in customers.
• Greet customers and lead them to the fitting area. Provide a warm and welcoming experience, ensuring customers’ comfort.
• Take precise measurements and provide expert recommendations while collaborating with customers to understand their specific tailoring needs and ensure the perfect fit.
• Monitor and maintain sewing deadlines on a consistent basis, and ensure garments are completed 3 days before promised.
• Utilize calendar app and communicate scheduling with customers both over the phone and in person.
• Maintain an organized and efficient workflow, keeping track of alterations and maintaining accurate records.
• Adhere to productivity standards established by the Company.
• Manage your own supply inventory.
• Conduct regular maintenance checks of all equipment and report any issues to the Alterations Manager immediately.
• Always keep the work area tidy and hazard-free.
• Greet customers as soon as they enter the store and use their name throughout interactions.
• Answer any questions or concerns they may have.
• Be knowledgeable and communicate appropriate pricing, timeline, and promise date with customers.
• Thank customers for their business on their way out.
• Keep up to date with the latest fashion and garment best-fit practices.
• Make professional recommendations and educate customers about these in order to increase their competence and confidence in your world-class work.
• Continually seek to learn about best practices regarding technique, equipment, and garment fit.
• Be knowledgeable and use current point of sale systems and software.
• Recognize the needs of your teammates and go out of your way to help where you can.
• Ask for help when you need it.
• Demonstrate flexibility regarding job duties and assignments.
• Take responsibility and accountability for your actions, including your mistakes.
• Ask questions.
• Welcome constructive criticism and seek to improve yourself and your work.
• Go out of your way to learn about your customers, your team, and the industry.
• Speak positively about them and respect your colleagues.
• Be courteous and sensitive to others’ needs.
• Say nothing about someone that you would not say directly to them.
• Maintain secrecy of confidential information.
• Engage in team meetings and participate in company and community events.
• Show up to work on time, and ready to start.
• Own your mistakes and learn from them.
• Maintain honest lines of communication with customers, teammates, and management.
• If you see someone breaking a policy or acting dishonestly, report it to your supervisor or the next appropriate manager you feel comfortable speaking with.
• Remain engaged, focused, and above reproach without constant supervision.

Benefits

• Company-branded shirts and jackets (provided by the Company)
• Robust training, support, and engaged leadership.
• Safe and healthy work environments.
• Full disclosure and explanation of job responsibilities, policies, and procedures.
• Consistent communication and regular feedback on performance.
• Access to resources, supplies, and equipment to perform your job.
• Credit and acknowledgment for achievements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED