Skilled Researcher

Perdue, Brandon, Fielder, Collins and Mott L.L.P. • Houston, TX

2d

About The Position

Perdue Brandon Fielder Collins & Mott LLP is a law firm that provides collection services and related legal representation to government entities, including school districts, cities, counties, hospital districts, and appraisal districts. The Skilled Researcher receives inbound calls and makes outbound calls to taxpayers to arrange payment agreements. The position researches accounts and contact information, identifies lien holders, and requests title work and probate information as required.

The role requires using a headset and computer terminal while navigating multiple systems to input and retrieve information. The employee works in a structured environment with a diverse workforce, meets daily, weekly, and monthly production objectives, and adapts to a changing telecommunications environment. The position is also accountable for call quality, attendance, and schedule adherence, and includes training new hires. The employee must arrive on time and consistently follow the work schedule.

The work involves sitting at a computer for most of the day and frequent phone use with a headset. On-the-job training and annual performance reviews are provided. Physical duties include regular walking, sitting, speaking, and hearing; standing; handling objects; reaching; and occasionally stooping, kneeling, or crouching. Travel by air or car may be required.

Requirements

• Previous office experience is required; 1–2 years is specified.
• A high school diploma or equivalent is required.
• Ability to use a headset and computer terminal and navigate multiple computer systems.
• Ability to work in a structured environment with a diverse workforce.
• Ability to adapt to a changing telecommunications environment.
• Ability to meet production objectives and maintain call quality, attendance, and schedule adherence.
• Ability to perform the described physical duties, including sitting, walking, speaking, hearing, standing, handling objects, and reaching; occasional stooping, kneeling, or crouching may be required.
• Ability to travel by air or car may be required.

Nice To Haves

• Six months of call center experience is preferred; experience within Perdue Brandon Fielder Collins & Mott’s call center is particularly preferred.
• Bilingual skills are a plus; Spanish and Vietnamese are specifically noted.
• Some college is preferred.
• Decision-making skills to work independently and balance the interests of the firm and customer while making cost-effective decisions.
• Creative problem-solving skills and the ability to develop quick solutions to varied calls.
• Ability to handle difficult people with diplomacy and tact.
• Comfort with unpredictability and changing conditions in call center work.
• Tolerance for stress and ability to maintain control in chaotic situations.

Responsibilities

• Receive inbound calls and make outbound calls to taxpayers to arrange payment agreements.
• Find contact information and research accounts.
• Research lien holders and request title work and probate information as required.
• Use a headset and computer terminal and navigate multiple computer systems to input and retrieve information.
• Meet daily, weekly, and monthly production objectives.
• Adapt to a dynamic, quickly changing telecommunications environment.
• Meet call quality, attendance, and work-schedule adherence expectations.
• Train new hires.
• Arrive on time and consistently adhere to the work schedule.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED