Skilled Researcher

Perdue, Brandon, Fielder, Collins and Mott L.L.P. • Houston, TX

3d

About The Position

Perdue Brandon Fielder Collins & Mott LLP is a law firm that provides collection services and related legal representation to government entities. The Skilled Researcher supports the Firm’s collection work by communicating with taxpayers, researching accounts and contact information, and helping arrange payment agreements. The role requires navigating multiple computer systems, meeting production objectives, maintaining call quality and schedule adherence, and working in a structured, fast-changing telecommunications environment. It also includes training new hires. The position involves sitting at a computer for much of the day, frequent phone use with a headset, and on-the-job training.

Requirements

• Previous office experience.
• High school diploma or equivalent.
• Ability to work in a structured environment with a diverse workforce.
• Ability to use a headset and computer terminal and navigate multiple computer systems.
• Decision-making skills to work independently and balance the interests of the Firm and customers while making cost-effective decisions.
• Creative problem-solving skills.
• Ability to deal with difficult people diplomatically and tactfully.
• Tolerance for stress and ability to maintain control in stressful situations.

Nice To Haves

• One to two years of call center experience.
• Six months of experience within the call center at Perdue Brandon Fielder Collins and Mott.
• Bilingual skills; Spanish or Vietnamese is a definite plus.
• Some college.
• Ability to work with little need for control in an unpredictable and changing call center environment.

Responsibilities

• Receive inbound calls and/or make outbound calls to taxpayers to arrange payment agreements.
• Find contact information and conduct research on accounts and lien holders.
• Request title work and probate as required.
• Use a headset and computer terminal while navigating multiple computer systems to input and retrieve information.
• Meet daily, weekly, and monthly production objectives.
• Adapt to a dynamic, quickly changing telecommunications environment.
• Meet call quality, attendance, and work-schedule adherence expectations.
• Arrive on time and consistently adhere to the work schedule.
• Train new hires.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED