Skilled Nursing- Concierge

The Osborn • Rye, NY

6d • Onsite

About The Position

As a Pavilion Concierge, you’re the warm welcome and calm problem-solver who keeps our Pavilion running smoothly. You’ll support residents, families, visitors, and our nursing team with grace, speed, and a smile—turning everyday moments into exceptional experiences.

Requirements

• People skills, plus: Patience, tact, enthusiasm, and a consistently cheerful, professional demeanor.
• Service mindset: Genuine respect for older adults and an understanding of age-related needs.
• Organization & independence: Ability to manage your workload and make sound decisions in a busy environment.
• Tech comfort: Proficiency with Microsoft Office (Outlook, Word, Excel; Publisher a plus).
• Background: High school diploma (or equivalent) or prior office/concierge experience or a comparable mix of both.
• Integrity & confidentiality: You handle sensitive information with care at all times.

Nice To Haves

• Publisher a plus

Responsibilities

• Be the front-line ambassador: Greet residents, visitors, and vendors; answer phones; route calls and messages accurately; provide helpful information.
• Support the unit: Handle clerical tasks (filing, basic data entry, organizing), keep the desk and common areas tidy, and jump in where needed.
• Respond with care: Answer resident call bells as needed and follow up with residents, families, staff, and referral sources to ensure needs are met.
• Keep things moving: Prioritize multiple requests, collaborate with the interdisciplinary team, and escalate issues to the right staff—fast.

Benefits

• A mission-driven, resident-centered community with a supportive team culture.
• A role where your calm, kindness, and follow-through make a daily difference.
• Predictable weekend hours—perfect for students or a steady second role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED