Seasonal Ski Valet (FT & PT Available!)
About The Position
Hotel Alpenrock is seeking a Seasonal Ski Valet to provide warm, seamless service by retrieving, storing, and transporting ski equipment with care and efficiency. This role is crucial in helping guests make the most of their mountain day, from the first run to après. The Ski Valet will anticipate guest needs, share mountain expertise, and contribute to an effortless, elevated Alpenrock experience. This is a seasonal position expected to run from mid-November to mid-April, with exact dates based on operational needs. The application period will be open for approximately 30 days or until a suitable candidate is identified.
Requirements
- High School diploma or equivalent
- Must have general knowledge of basic customer service skills
- Fluent in oral and written English
- Must have knowledge of local establishments, businesses and the surrounding community in general.
Responsibilities
- Meet and greet all guests upon arrival with ski equipment or other winter gear.
- Assist guests in unloading their ski equipment from vehicles and safely storing it.
- Properly tag and track each guest’s ski equipment, ensuring no damage during transport or storage.
- Help guests retrieve their ski equipment when requested, offering courteous service and timely responses.
- Provide directions to ski lifts, lockers, and other hotel amenities related to winter sports.
- Assist in keeping ski equipment storage areas organized, clean, and free from hazards.
- Offer general information and recommendations regarding local skiing conditions, mountain trails, and resort activities.
- Respond to guest questions or concerns about ski rentals, lessons, and local winter activities.
- Ensure all guest ski equipment is handled with care and returned promptly.
- Help maintain a welcoming environment for guests, offering assistance whenever needed in the public areas of the hotel.
- Demonstrate self-confidence, energy, and enthusiasm when interacting with guests.
- Continuously pursue training and development opportunities, especially in areas related to ski valet service, guest satisfaction, and local ski knowledge.
- Take initiative to offer improvement ideas and recognize the good performance of others.
- Utilize empowerment to exceed guest expectations and resolve issues effectively.
- Collaborate with other team members to ensure a seamless and enjoyable guest experience.
Benefits
- Medical, dental, & vision insurance
- Winter Housing Stipend
- Epic Local Ski Pass or End of Season Bonus
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Paid time off for vacation, sick time, and holidays
- Eligible to participate in the Company’s 401(k) program with employer matching
- Employee Assistance Program
- Tuition Reimbursement
- Great discounts on Hotels, Restaurants, and much more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
