Ski Ticket Window Attendant
About The Position
Be the welcoming point of connection for guests beginning their experience at The Peak. As a Ski Ticket Window Attendant, you shape the first impression of Nemacolin’s recreational offerings through polished service, confident recommendations, and thoughtful attention to every detail. From guiding guests toward the right activities to ensuring accurate transactions and seamless arrivals and departures, your work directly influences the day’s experience. This seasonal opportunity offers the chance to build valuable luxury hospitality experience and explore continued career opportunities within the resort following the ski season.
Requirements
- Ability to speak and understand English
- Proficiency in, or the ability to learn, Micros
- Ability to learn and consistently follow HOST reservation procedures
- Ability to learn and follow cash-handling procedures, daily banking requirements, and applicable resort policies
- Ability to accurately process guest room charges and other transactions
- Availability to work weekends and holidays
- Ability to meet the requirements of a seasonal position supporting ski-season operations
Responsibilities
- Create exceptional first impressions by welcoming guests to The Peak, clearly presenting available activities, services, rentals, and lessons, and guiding each guest toward experiences that best complement their visit.
- Elevate the guest experience through thoughtful recommendations and a genuine understanding of resort and recreation offerings, while recognizing appropriate opportunities to introduce guests to additional activities and increase participation.
- Strengthen daily operational excellence by ensuring guests are accurately checked in and out, charges are properly processed, and activity participation is coordinated seamlessly across the Peak team.
- Build confidence and trust at every point of contact by responding to guest questions, addressing challenges efficiently, and delivering polished service that leaves guests feeling heard, valued, and well cared for.
- Protect the integrity of every transaction through accurate cash handling, guest room charges, daily banking procedures, and adherence to Micros and resort cash-handling policies. The Ticket Office serves as the designated location for collecting fees associated with services, rentals, and lessons.
- Keep communication flowing across the operation by answering incoming calls, maintaining reservations accurately in HOST, and sharing relevant information with Peak colleagues so the team remains aligned throughout the day.
- Support informed daily decision-making through accurate end-of-shift documentation, including HOST close procedures, cash drops, commission reports, daily sales reports, tip reports, and an evaluation of the day's operations.
Benefits
- Competitive hourly wages
- Attractive 401(k) program
- Medical, dental, and vision coverage for eligible associates
- Paid time off and holiday compensation
- Discounted associate meals and uniform services
- Savings across resort dining, retail, spa, and activities
- Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
- Paid training and structured onboarding
- Hands-on learning and cross-department opportunities
- Clear pathways for advancement and internal promotion
- Recognition through individual and team honors
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
