Ski Technician 19

GREEN MOUNTAIN CORPORATION•Sandy Springs, GA

8d•Onsite

About The Position

Our ski technicians are the heart of our service program, providing customers with technical know-how while providing repair and maintenance expertise for their equipment. In addition to friendly and knowledgeable customer service, technicians are responsible for a variety of ski and snowboard services, including boot fitting; binding installation and adjustment; function testing; ski/snowboard tuning, including stone grinding and hot waxing; delamination repair; base welding and epoxy work. Technicians also perform general shop maintenance, including ski tuning machines. During the busiest part of our season, technicians are often asked to help out in other parts of the store as well, all while ensuring the cleanliness, safety, and functionality in all aspects of the shop operations. All Peter Glenn technicians hold customer safety as a primary consideration. All equipment returned to customers from our shop has been carefully examined and cared for as though it were our own. Our customers know this and as a result our ski techs are respected and trusted as the professionals they are.

Requirements

A passion for mountain sports and lifestyle and the ability to share that passion with customers
Knowledge of, or a keen desire to learn, about winter sports equipment and accessories
Proven problem-solving ability: effectively identifying, analyzing, following through, and resolving issues
Proven ability to show attention to detail
Great attitude & quick learner
Mechanically inclined
Effective communication skills-- clear, concise, and positive, both written and verbal
Excellent customer service skills
Self-starter with ability to multi-task
Ability to complete tasks quickly and under pressure
Remain current on new industry products and trends; demonstrate knowledge of products
High School Diploma or Equivalent
Retail experience required
Fluent in English

Nice To Haves

Experienced or certified (certification is available through equipment manufacturers)
Experience working on skis and snowboards
Fluency in a second language

Responsibilities

Providing customers with technical know-how
Providing repair and maintenance expertise for ski and snowboard equipment
Boot fitting
Binding installation and adjustment
Function testing
Ski/snowboard tuning, including stone grinding and hot waxing
Delamination repair
Base welding and epoxy work
General shop maintenance, including ski tuning machines
Helping out in other parts of the store during busy periods
Ensuring cleanliness, safety, and functionality in all aspects of shop operations
Holding customer safety as a primary consideration
Carefully examining and caring for equipment as though it were their own