Ski/Snowboard Patrol

WinSport • Calgary, AB

1d • Onsite

About The Position

The Winter Ski/Snowboard Patroller delivers frontline guest safety and medical response, terrain and feature risk management, and operational support to ensure a safe, welcoming, and efficient on‑hill experience. This role delivers emergency medical response, risk mitigation, terrain management, and public education within a dynamic, high-performance winter sport setting. Operating within a high-traffic, urban ski facility that supports public recreation, competitive training, arenas, and events, the Patroller plays a critical role in injury response, hazard prevention, and operational readiness. As a Patroller, you strive to approach your work to align with our 6 values which are at the core of who we are and what we do at WinSport.

Requirements

• Must be over 18 years of age
• Minimum of 80hr Advanced First Aid certification is required (must be valid and current).
• CPR-C with AED certification.
• Valid class 5 driver’s license and a clean 3-year driver’s abstract

Nice To Haves

• 80hr Wilderness First Responder certification is an asset
• Non-Urban Emergency Care (NUEC) certification is an asset.
• Previous patrol experiences an asset.
• Previous snowmobile operating experience as an asset.

Responsibilities

• Provide first aid and emergency care in accordance with certification level.
• Manage scene safety, patient assessment, stabilization, packaging, and toboggan transport; transfer of care.
• Maintain accurate incident documentation and reporting.
• Protect confidentiality and maintain professionalism with guests.
• Maintain readiness for lift evacuations (training, gear checks, team drills, assignments).
• Inspect and maintain patrol gear (packs, radios, oxygen, splints, AED readiness, toboggans).
• Participate in drills (lift evac, severe weather, missing person/child, fire/evacuation, multi‑casualty) and after‑action reviews.
• Monitor, record, and report on all emergency equipment including AED’s, medical supplies, first aid kits, and emergency call box systems.
• Perform open/close procedures: morning trail checks, hazard sweeps, feature verification, fencing/bamboo/rope lines, padding, and end‑of‑day sweeps.
• Maintain and adjust signage (trail status, slow zones, park ratings, features, closures, hazards, code/responsibility).
• Monitor terrain park features with Trail Crew (speed, landings, lips, traffic flow), recommending changes for risk reduction while preserving experience.
• Implement temporary controls for changing conditions (ice, melt/freeze, thin cover, heavy traffic, event overlaps).
• Support event safety planning and field execution (course access, spectator controls, emergency routes).
• Ensure compliance with departmental and corporate safety and operational policies, procedures, and practices.
• Serve as on‑slope ambassadors: model safe behaviors, answer questions, and provide directional assistance.
• Promote Alpine Responsibility Code and SMART park etiquette.
• De-escalate conflicts or unsafe behaviors professionally.
• Enforce conduct standards with fair, consistent interventions; escalate to supervisor when needed.
• Maintain constant radio discipline and clear, concise updates during incidents and sweeps.
• Liaise with Lift Ops, Trail Crew, and for hazard fixes and operational changes.
• Provide situational reports to supervisor and contribute to daily operations discussions.
• Complete accurate incident and patient care records; mark precise locations and conditions.
• Identify patterns and trends (hot spots, conditions, behaviors) and suggest practical improvements.
• Support OHS investigations for serious incidents and participate in corrective action verification.

Benefits

• Free Park pass
• Free parking
• Reciprocals at other ski resorts
• Food, beverage, retail and program discounts
• Access to our world-class gym facility.
• Robust workplace wellness program that supports the physical, emotional, social and financial wellness of our team members.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed