Ski & Ride School Administrative Assistant- Winter Season

Alterra • Winter Park, CO

3d • $22 - $24 • Onsite

About The Position

This is a full-time, seasonal role where two administrative assistants facilitate a wide variety of tasks and serve as a primary resource for all 400+ Ski & Ride School (SRS) staff. The SRS admin team focuses on onboarding/offboarding, gear storage assignments, scheduling & timekeeping, performance data management, and being generally knowledgeable on the School and employee life. This person maintains a helpful and professional countenance throughout all communications (in-person, email, phone, text, and radio). The Admin Assistant must reliably & accurately perform daily tasks, larger projects, data entry within multiple systems, and facilitate any incident paperwork including Workers Comp often without direct supervision. This person must maintain privacy for all personal information and communications. This individual accurately and efficiently supports the many efforts of the SRS Administrative Team to ensure a high quality employee experience. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work weekends and holidays.

Requirements

• High School diploma or equivalent (GED) is required.
• Experience with Office 365 suite is required.
• One year experience in office administration, file/data management, recordkeeping, HR, customer service, or similar is required.
• Must have well-developed and professional communication skills.
• Highly accurate and consistent attention to detail especially in a repetitive environment.
• Proactive; curious; eager to learn & explore new systems; ready to problem solve.
• Self-starter with excellent time-management and multi-tasking abilities.
• Able to work towards and achieve multiple goals or deadlines simultaneously.
• Ability to work on a computer constantly throughout the day & amidst interruptions is required.
• Enjoy working within a tight knit team including regular and open feedback, task sharing, and clear communication in a shared environment.

Nice To Haves

• Bachelor's or Associate's degree is preferred.
• Experience with RTPOne, flaik, and/or Workday is preferred.
• Ability to ski/snowboard or willingness to learn is preferred.

Responsibilities

• Works closely with Administrative Supervisor to maintain various personnel records, databases, and logs.
• Initiates follow-up actions with the SRS leadership team when appropriate.
• Onboard and offboard seasonal staff including RTP & Flaik profile management.
• Complete all required steps for each individual in an organized manner.
• Regularly interface with HR.
• Maintain and update daily schedule & timekeeping entry with a strong emphasis on accuracy.
• Complete and log a high volume of schedule changes.
• Monitor attendance and other indicators of performance.
• Follow up with the SRS leadership team if any disciplinary action is required.
• Assign staff storage areas, supervisors, and schedule rotation groups.
• Maintain useable lists and records.
• Process paperwork for guest incidents, workman’s comp, doctor’s notes, and disciplinary action.
• Works regularly with Patrol, Risk & Safety, and HR to ensure paperwork is thorough and on time.
• Respond to or troubleshoot routine inquiries and problems in a variety of systems without direct oversight.
• Communicate solutions via various methods (in-person, phone, email, text, radio).
• Prioritize team needs and projects within a walk-in office environment.
• Regularly responsible for handling personal data.
• Maintain strict confidentiality at all times.
• Understand, adhere to, and enforce all Resort and SRS policies and procedures.
• Maintain a clean and professional working area.
• Routine maintenance of office equipment including interfacing with IT or other program administrators if needed.
• Assist other departments within SRS as needed including, but not limited to, lessons, private lesson desk, support staff, guest services, etc.
• Other duties as assigned.

Benefits

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED