Ski Patrol

Catamount Ski Resort LLC•Great Barrington, MA

9d•$17 - $21•Onsite

About The Position

The Ski Patrol position involves responding to reported emergencies and providing emergency treatment. The role is responsible for creating a safe environment for guests, promoting positive guest interactions, and overseeing first aid rescue response and evacuation of guests. This position also handles guest complaints, establishes emergency response plans with EMS, and manages the procurement and maintenance of medical supplies and patrol equipment. Responsibilities include completing incident reports, overseeing lift and mountain evacuations, participating in accident investigations, and facilitating training for patrol staff. The role also involves verifying qualifications, ensuring compliance with OSHA requirements, promoting teamwork, and handling staffing responsibilities such as hiring, training, scheduling, and termination. Additionally, the Ski Patrol manages employee attendance, volunteer patrollers, and assists with special resort events.

Requirements

Skilled in providing excellent customer service.
Must be a skilled rider, capable of negotiating aggressive terrain.
Have a current Professional Rescuer CPR Certification.
Have current OEC outdoor emergency care certification; National Ski Patrol.
Must be computer savvy, quick to learn systems & program software.
Able to prioritize job duties and manage time effectively.
Prior supervisor or manager experience required.
Communicate clearly using 2 way radios.

Responsibilities

Respond to reported emergencies and provide emergency treatment.
Create a safe environment for guests doing activities at the resort.
Promote a positive interaction and experience with all guests.
Oversee first aid rescue response and evacuation of guests.
Investigate and resolve guest complaints and follow through to completion.
Establish and implement emergency response plans with EMS.
Procure and maintain inventory of medical supplies needed for patrol.
Inspect and verify all patrol equipment for readiness in emergency response.
Implement schedules for maintenance and repair of rescue equipment.
Complete tramway incident reports for lift related accidents and injuries.
Oversee completion of patrol incident reports and required daily logs.
Oversee lift and mountain evacuations when necessary.
Participate in accident scene investigations and document reporting.
Facilitate required training of patrol staff and maintain related training records.
Oversee patrol staff ensuring they use personal protective equipment.
Verify and document patroller's medical certificates and qualifications.
Verify driver ability and approve patrollers to operate snowmobiles & ATV's.
Maintain compliance with OSHA requirements for patrol staff.
Promote cooperative effort, teamwork and good morale among staff.
Handle staffing responsibilities: hiring, training, scheduling, and terminating.
Manage employee attendance, sick days, tardiness, and time off requests.
Manage volunteer patrollers and track days and hours worked.
Assist with special events at the resort as needed.
Perform other tasks as assigned by owner.