Ski & Club Concierge - Aspen Mountain Club - Winter
About The Position
The Ski & Club Concierge delivers exceptional, anticipatory service to members and their guests of the Aspen Mountain Club, ensuring a seamless and luxurious experience both at the base Ski Locker Room and atop Aspen Mountain in the Club. This role combines refined guest service, discreet personal assistance, and a deep understanding of fine dining, wine service, and club-level hospitality. The Ski & Club Concierge works in close collaboration with the Club’s food & beverage team, ski valet, and member services to ensure every detail of the member experience is flawlessly executed.
Requirements
- High school diploma or equivalent required
- Strong familiarity with skiing, ski equipment, and local terrain
- Knowledge of daily snow conditions and trail access
- Friendly and service-oriented demeanor with excellent guest interaction skills
- Ability to lift and transport ski equipment safely and efficiently
- Detail-oriented with strong organizational habits
- Professional communication skills and comfort with face-to-face guest interaction
- Ability to multitask and assist multiple guests during peak periods
- Knowledge of local retail stores and services related to skiing
- Willingness to work outdoors in variable weather conditions
- Ability to work both independently and as part of a team
- Strong local knowledge of Aspen’s four ski mountains
Nice To Haves
- Associate’s or bachelor’s degree in hospitality, business, or a related field preferred
Responsibilities
- Create a warm, welcoming environment and build personalized relationships with members and their guests, using names and preferences to deliver tailored service
- Provide discreet and anticipatory personal assistance, fulfilling all reasonable member requests with a sense of urgency and professionalism
- Support and execute formal dining experiences including wine service, menu knowledge, and collaboration with F&B staff for reservations, private dining, and special events
- Coordinate premium experiences such as ski lessons, spa appointments, private transportation, cultural events, and exclusive dining both on- and off-property
- Possess intimate knowledge of local mountain terrain, snow conditions, and Club programming to make accurate and appealing recommendations
- Facilitate detailed itinerary planning and concierge services including restaurant bookings, local excursions, retail reservations, and equipment rentals
- Assist in maintaining the Club wine cellar inventory and communicate wine and beverage preferences to the service team for personalized offerings
- Handle receiving and discreet distribution of packages, messages, personal items, and guest belongings with full confidentiality
- Maintain clear and accurate records of guest visits, charges (ski tuning, race fees), and member files; report guest count limits to the Club Manager
- Monitor, maintain, and restock refreshment areas, coordinate coffee and beverage service in both Locker Room and Club Lounge areas
- Assist in the packing, shipping, and handling of ski equipment, collaborating with The Little Nell Ski Concierge and transportation staff as needed
- Other duties and projects as assigned
Benefits
- Paid Time Off Programs
- Paid Leave Programs
- Employee Ski Pass and Dependent Ski Passes
- Other company perks
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
