SIU Investigator

Travelers • Las Vegas, NV

20d • $70,400 - $116,200

About The Position

Travelers Investigative Services provides resources and technology to detect and deter fraudulent insurance claims. The SIU Investigator supports a Claim Center by investigating suspicious claims across all lines of business in a dynamic, fast-paced environment. The role analyzes, summarizes, and prioritizes information to identify potentially fraudulent activity and develops investigative strategies. Investigators may periodically work in specialized areas such as Medical, Cyber, Cargo, or Fire Motive & Opportunity.

Requirements

• At least two years of investigative experience, or at least three years of insurance claim, underwriting, or legal-related experience.
• Analytical and problem-solving skills, including the ability to interpret information and facts and apply critical thinking to investigations.
• Strong case-management skills and ability to manage work independently.
• Ability to work in a high-volume, fast-paced environment while managing multiple shifting priorities.
• Influence and conflict-management skills.
• Working-level knowledge of insurance and claim operations, including Commercial Lines, Personal Lines, and Workers Compensation insurance products.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Conduct insurance investigations, including applicable database searches, to uncover potentially fraudulent aspects of claims.
• Periodically engage in specialized investigative areas, including Medical, Cyber, Cargo, and Fire Motive & Opportunity.
• Analyze, monitor, and summarize technical information into actionable investigative strategies, using critical thinking to resolve complex problems.
• Maintain contact with business partners, customers, and external resources throughout investigations, including claim, legal, and underwriting partners, public officials, and law enforcement officers.
• Serve as a fraud subject matter expert and liaison to business and industry partners.
• Apply rules of evidence, recognize and assess evidence, and collect and interpret evidence relevant to claims.
• Apply Local, State, and Federal statutes and local office expectations to ensure investigations comply with applicable requirements.
• Identify cases for potential insurance fraud prosecution and submit questionable claims to the National Insurance Crime Bureau.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly involving AI, while maintaining productivity and service quality.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for eligible employees and family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) contribution match up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, through which Travelers makes an annual 401(k) contribution when employees make payments toward student loan debt.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed