SIU Field Investigator

Allstate • Shreveport, LA

12h • Remote

About The Position

National General is a part of The Allstate Corporation, offering a wide range of insurance products through independent agents and directly to consumers. As a SIU Field Investigator, you will be responsible for investigating suspected fraud, conducting detailed case reviews, and handling complex BI fraud investigations, including staged accidents, claim misrepresentation, and organized fraud schemes. This role requires strong analytical and investigative skills, excellent judgment, and the ability to manage high-impact cases from start to finish. The territory covers Northern Louisiana and Mississippi, with a preference for candidates located near Monroe, LA. Candidates residing in Monroe, Shreveport, LA, or Jackson, MS will be well-positioned to support the assigned region. The ideal candidate will have several years of Special Investigations Unit (SIU) experience with an insurance carrier and a strong foundation in claims handling. This role primarily focuses on Auto Bodily Injury (BI) investigations and also supports Homeowners claims, including weather-related losses such as roof, wind, and flood damage. If you thrive on uncovering facts, solving complex cases, and making a meaningful impact in the fight against insurance fraud, we'd love to hear from you!

Requirements

• Several years of Special Investigations Unit (SIU) experience with an insurance carrier
• Strong foundation in claims handling
• Strong analytical and investigative skills
• Excellent judgment
• Ability to manage high-impact cases from start to finish
• Authorization to work in the United States

Nice To Haves

• Candidates residing in Monroe, Shreveport, LA, or Jackson, MS will be well-positioned to support the assigned region.

Responsibilities

• Enters SIU claim data information into multiple SIU systems
• Reviews investigations with fraud outcomes to validate whether denial is appropriate
• Updates files with investigation outcome, and when no fraud or insufficient evidence is found, returns file to MCO for further handling and settlement
• Conducts complex online data application searches, research, and evaluation
• Conducts complex site inspections, including body shops, medical clinics, loss locations etc.
• Conducts thorough investigations of complex that are potentially fraudulent to determine if payment is warranted, including scene investigations and surveillance as needed
• Validates that the information provided and obtained through investigation is true and accurate and follows up on all possible leads
• Summarizes documents and enters into claim system notes, documenting a claim file with notes, evaluations and decision-making process
• Utilizes analytic tools or SIU field intelligence to identify complex claims for investigation and/or for support in the evidence of the fraud and damages
• Researches and responds to complex customer communications, concerns, conflicts or issues

Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement for eligible remote employees.
• Dedicated, private workspace free from distractions, along with appropriate desk and seating (for remote work).
• Reliable internet with minimum speeds of 50 MB download and 5 MB upload (for remote work).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed