SIU Field Investigator

Allstate • USA - AR (Remote), AR

7d • $62,100 - $117,700

About The Position

National General is part of The Allstate Corporation and provides home, auto, accident and health insurance, and other specialty insurance products. The SIU Field Investigator role is field-based and supports the Arkansas state territory, conducting complex fraud investigations across Auto, Homeowners, and Specialty Lines. The position investigates and analyzes highly complex, multi-discipline coverage and claims referred to the Special Investigative Unit for potential fraud, including attorney-represented and unrepresented claims, significant losses, extra-contractual liability, and large fire and property losses where suspicious activity has been identified. The investigator performs background searches, scene investigations and clinic inspections; takes recorded statements; reviews medical notes, bills, and property damage; and conducts witness interviews and social media searches. The role evaluates whether fraud can be substantiated and supports litigation. At this level, the investigator handles the most complex or specialized claims and matters involving significant dollar exposure or customers. The posting describes the role under multiple internal titles, including Special Investigative Unit Senior Consultant II, Special Investigative Unit Consultant II, and Special Investigative Unit Sr Consultant I.

Requirements

• Prior investigative experience is required.
• Applicants must be authorized to work in the United States; the company does not sponsor work visas.
• Individuals holding an active insurance license must terminate all existing appointments before onboarding and may not hold outside appointments during employment.
• Applicants for an adjuster role who hold a resident producer license must formally surrender it when instructed by the licensing team.

Nice To Haves

• SIU investigative background is strongly preferred.
• Demonstrated experience identifying, investigating, and resolving suspicious claims is strongly preferred.

Responsibilities

• Oversee file quality for Investigative Consultants.
• Make claim decisions regarding highly complex investigations and pursue restitution.
• Manage vendor relationships and oversee vendor performance.
• Conduct highly complex online data application searches, research, and evaluation.
• Investigate highly complex, multi-discipline and excess coverage liability claims potentially involving fraud to determine whether payment is warranted.
• Review investigations with fraud outcomes and validate whether denial is appropriate.
• Conduct highly complex site inspections, including at body shops, medical clinics, and loss locations.
• Manage, research, and resolve highly complex customer communications, concerns, conflicts, or issues.
• Use analytic tools or SIU field intelligence to identify complex claims for investigation and support evidence of fraud and damages.
• Summarize documents and enter claim system notes documenting the file, evaluations, and decision-making process.
• Conduct background searches, scene investigations, clinic inspections, recorded statements, medical and property damage reviews, witness interviews, and social media searches.
• Determine whether fraud can be substantiated and support a lawsuit.

Benefits

• Allstate provides a technology setup including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home receive a monthly connectivity reimbursement to help offset internet costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed