SITECH Technology Support Specialist

Finning•Edmonton, AB

9d•Hybrid

About The Position

Finning Canada is seeking a SITECH Technology Support Advisor to join their team in Edmonton, AB. This full-time, permanent role focuses on supporting industry-leading SITECH, Trimble, and Caterpillar technology solutions for customers in the construction, mining, and engineering sectors. The position involves a blend of field-based customer support, travel, and remote work, requiring approximately 50% travel within the assigned region for same-day customer visits, 25% travel outside the region potentially requiring overnight stays, and 25% remote support, administration, and documentation. The ideal candidate will be passionate about construction technology, surveying, and machine control systems, and possess strong technical, training, problem-solving, and consulting skills to help customers maximize productivity through innovative technology.

Requirements

5+ years of experience in surveying, civil construction, mining operations, engineering, or a related field
Strong understanding of surveying principles, construction workflows, machine control, and technology deployment
Experience with SITECH and Caterpillar technology solutions
Experience with Trimble Business Center
Experience with VisionLink
Experience with Trimble UTS and advanced survey products
Experience with CAT Grade Control and machine control technologies
Experience with GPS/GNSS systems and applications
Strong communication, presentation, and customer engagement skills
Experience delivering customer training and technology demonstrations
Ability to work independently, manage priorities, and thrive in a fast-paced environment
Valid driver's license and maintain a current clean driving record

Nice To Haves

Diploma or certification in Civil Engineering, Geomatics, or related discipline preferred (equivalent experience considered)
Heavy equipment knowledge (Dozers, Graders, Excavators)
AutoCAD Civil 3D, Trimble Business Center, or other civil engineering software

Responsibilities

Provide expert technical support for SITECH and Caterpillar technology products and solutions.
Respond to customer inquiries via phone, remote support, and onsite visits in a timely and professional manner.
Diagnose, troubleshoot, and resolve software, hardware, and system issues to minimize customer downtime.
Recommend corrective actions and practical solutions that help customers maximize productivity.
Document support cases, solutions, and customer interactions using company systems.
Coordinate with internal service teams and escalate complex technical issues when required.
Identify customer learning needs and deliver tailored training programs.
Support implementation and deployment of new technology solutions at customer sites.
Conduct hands-on training for operators, surveyors, project managers, and other end users.
Mentor colleagues and provide product and process training to internal team members.
Continuously expand product knowledge and maintain expertise across a rapidly evolving technology portfolio.
Partner with Technology Sales Representatives to understand customer challenges and business objectives.
Conduct product demonstrations showcasing technology capabilities and return on investment.
Help customers identify solutions that improve efficiency, accuracy, and operational performance.
Maintain accurate inventory records for demonstration equipment, rental units, tooling, and technology assets.
Track equipment loaned or rented to customers and ensure proper inventory controls.
Develop trusted relationships with customers, suppliers, and internal stakeholders.
Contribute to high customer satisfaction through responsive service and a solutions-focused approach.
Provide valuable feedback on product performance, failure trends, and serviceability improvements.