Site Visit Coordinator

ChaseSource•Austin, TX

9d•Remote

About The Position

We are seeking a Site Visit Coordinator to join our Business Process Delivery team, supporting healthcare providers in understanding and complying with Medicaid program requirements. This role combines in-person provider engagement with remote coordination and reporting responsibilities. The ideal candidate will be self-motivated, detail-oriented, and capable of managing a travel-based schedule while maintaining strong relationships with providers across a designated territory.

Requirements

Must reside in the Austin, TX area
Reliable personal vehicle for daily travel
No visa restrictions
Technical proficiency in Microsoft Office Suite and Adobe Acrobat
Strong understanding of Medicaid policies and provider resources
Effective interpersonal communication and relationship-building skills
Ability to work independently and manage a travel-based daily schedule
Analytical and reporting skills to monitor progress and manage workload
Adaptability to balance remote work with individual and team responsibilities
Time management and territory organization
Independent decision-making and problem-solving capabilities
Professional verbal and written communication skills

Nice To Haves

Experience in provider-facing or healthcare support roles preferred
Familiarity with state Medicaid programs

Responsibilities

Serve as a remote field representative responsible for managing and servicing a designated territory
Conduct scheduled and unscheduled face-to-face visits with providers to ensure adherence to Medicaid policies and procedures
Travel daily within the assigned territory, up to 3 hours in each direction from home, using a reliable personal vehicle
Mileage reimbursement provided at $0.70 per mile
Maintain a strong working knowledge of Medicaid policies, internal processes, and available provider resources
Independently manage workload and territory using various reporting and tracking tools
Monitor personal performance and workflow to ensure timely and accurate completion of assigned tasks
Establish and maintain positive, professional relationships with providers, peers, and internal workgroups
Actively participate in remote team trainings, workgroups, and collaborative initiatives
Meet all contractual and program obligations while promoting a consistent and professional presence in the provider community