Site Technology Implementation

LUX Infusion

13h•$75,000 - $85,000•Hybrid

About The Position

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. We’re looking for a Site Technology Implementation who wants their work to mean something - someone who brings care, accountability, and purpose to what they do every day. This role plays an important part in helping LUX Infusion deliver a patient‑first experience - whether that impact is directly with patients or behind the scenes supporting care delivery.

Requirements

Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
3+ years of experience in IT infrastructure, desktop support, or hands-on technology deployment roles.
Experience supporting multi-site environments, office openings, or infrastructure rollouts preferred.
Familiarity with working in construction, facilities coordination, or field service environments is a plus.
Working knowledge of: Networking fundamentals (TCP/IP, LAN/WAN, wireless), End-user computing and device deployment, Imaging, provisioning, and hardware setup, Telephony and conferencing tools, Basic firewall, switching, and connectivity troubleshooting.
Understanding of structured cabling and site infrastructure basics.
Familiarity with service management and asset tracking systems.
Strong hands-on technical and troubleshooting skills.
Excellent organizational and task execution capabilities.
Ability to follow structured implementation plans while adapting to site-specific challenges.
Strong communication skills and ability to work with both technical teams and business users.
Ability to manage multiple tasks and site activities with accuracy and attention to detail.
Self-starter with the ability to work independently in field environments.
Participate annually in required legal and ethical compliance training.
Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies.
Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual.
Refrain from any behavior that could be considered unethical or unlawful.
Support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm.
Place patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.
Ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate.
Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others.

Nice To Haves

Experience with site technology implementations in healthcare, pharmacy, or regulated environments.
Certifications such as CompTIA Network+, A+, or equivalent preferred.
Experience with tools such as ServiceNow, Intune, SCCM, or similar deployment/management platforms.
Familiarity with low-voltage systems, security systems, or building technology integrations.

Responsibilities

Execute technology deployments for new site openings, relocations, and upgrades, following established implementation plans and standards.
Install, configure, and validate site technologies including: Network equipment (switches, firewalls, wireless access points), Workstations, laptops, and mobile devices, Printers and multi-function devices, Telephony and conferencing systems, Peripheral equipment and end-user setup.
Coordinate onsite activities such as hardware staging, shipping, receiving, and installation.
Perform site readiness checks to confirm infrastructure, connectivity, and equipment availability.
Serve as the primary point of contact for onsite technology implementation activities.
Coordinate with network, infrastructure, security, and support teams to ensure proper deployment sequencing and configuration.
Work with carriers and vendors for circuit turn-ups, installations, and troubleshooting.
Support structured cabling coordination and validate installations meet standards and specifications.
Assist with cutover activities and ensure a smooth transition to operational support.
Conduct pre-go-live validation, including: Network connectivity and performance, Device functionality and configuration, User workstation readiness, Telephony and communication systems testing.
Identify and resolve issues prior to site go-live, escalating as needed.
Document test results, issues, and remediation actions.
Maintain accurate documentation of site deployments, including asset tracking, configurations, and installation records.
Follow and enforce established site technology standards, checklists, and playbooks.
Provide input on improving deployment procedures, tools, and documentation.
Ensure all hardware and configurations align with security and compliance requirements.
Work closely with vendors, onsite contractors, and service providers during implementation.
Validate vendor work quality and escalate issues when expectations are not met.
Support post-go-live transition to IT operations and service desk teams.
Assist with warranty support, equipment replacements, and vendor follow-ups as needed.