Site Support Technician
About The Position
This is a Contract position based out of Topeka, KS. The role involves IT infrastructure incident resolution to meet/exceed service levels, maintaining desktop and laptop inventory, configuration and delivery of new user computers, and purchasing and maintaining segment-specific software inventory. The technician will also provide support for special assignments, off-site meetings, and replacement of out-of-warranty hardware. Responsibilities include completing assigned level 2 and 3 problem tickets, acting as a local or regional project resource when needed, and creating processes and documentation.
Requirements
- Strong Desktop Support
- Dell PC Break/fix
- Video Conferencing
- Desktop, Active directory, office 365, Hardware, windows 10/11, servicenow
- Education or relevant experience
Nice To Haves
- Desktop,Active directory,office 365,Hardware, windows 11
Responsibilities
- IT infrastructure incident resolution to meet/exceed service levels.
- Maintaining Desktop and Laptop inventory.
- Configuration and delivery of new user computer.
- Purchasing and maintaining segment specific software inventory.
- Special assignments and off-site meeting support
- Replacement of out of warranty hardware
- Completing assigned level 2 and 3 problem tickets
- Acts as local or regional project resource when needed
- Process and documentation creation
- Desktop and Laptop Hardware break/fix
- Microsoft Active Directory Administration
- Windows 10 Operating System Support
- SCCM application delivery
- Exchange mail server
- MS Office 365
- Remote troubleshooting tools: RAdmin, Remote Desktop, NetMeeting.
- Citrix server connectivity and user management
- Laser printer, Copier, Bar Code printer, and Line printer configuration and setup
- Wireless WPA2 troubleshooting
- Motorola/Symbol wireless scan guns
- Conference room technologies including projectors, Polycom audio and Skype for business video conferencing
- Cisco LAN, WLAN and network cabling issues
- Server hardware and MS Windows server
- Software application support
- Executive Support
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
